Facilitator, Employee Experience and Productivity

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world Join Apples Information Systems and Technology (ISu0026T) organization. ISu0026T is the engine behind everything Apple does for customers and for the people who build for them. Its Apples central nervous system. Supporting 2.5 billion active Apple devices processing billions of secure transactions and keeping the technology that defines modern life running flawlessly ISu0026T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale Imagine what you could do Experience and Productivity (EEP) is part of ISu0026T and delivers some of the most widely used communication and productivity technology and services across Apple from tools that enable collaboration to the support teams that keep Apples workforce running. EEP also leads user experience design and research and manages the systems behind Apples original content studios.n

In this role you will facilitate training sessions across a range of Apples internal tools contribute to training content and partner with the Knowledge u0026 Training (Ku0026T) team and stakeholders to keep training current and effective. You will work with growing independence on structured assignments learn to balance multiple priorities and contribute ideas to improve existing programs. Strong interpersonal communication and a customer-focused mindset come naturally to you and youre eager to deepen your craft as a facilitator.

Facilitate virtual and in-person training sessions on Apples internal productivity tools with support on more complex topics or unfamiliar to assigned training initiatives across the lifecycle from needs analysis through delivery with guidance on ambiguous or higher-stakes with the Ku0026T team product managers engineers and subject matter experts to stay current on product changes and surface training to and help refine training materials such as slide decks exercises and assessments based on learner feedback and delivery facilitation approach to different audiences using storytelling framing and pacing to support shared across the Ku0026T team to align training delivery with documentation video and broader content and share learner feedback and outcomes to support improvements in program effectiveness.

Experience facilitating or delivering training instructional or learning sessions in a virtualand/or in-person proficiency with macOS and iOS and Apples productivity suite (Keynote NumbersPages)

Bachelors degree in Education Instructional Design Communications or a related field or equivalent practical work in training facilitation teaching or a related learning and development knowledge of adult learning theory assessment and learner-needs delivering training across multiple modalities (virtual instructor-led in-person asynchronous).nFamiliarity with the full training lifecycle (analysis design development delivery evaluation).nExperience supporting training for technical or enterprise or curiosity working with AI and GenAI tools to enhance training delivery content development or learner facilitating with global audiences with awareness of accessibility considerations.