F135 Customer Support Engineer, Technical Data (Onsite)

Date Posted:

Country:

United States of America

Location:

US-CT-EAST HARTFORD-ETC 400 Main St BLDG ETC

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX the worlds largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

Pratt & Whitney (P&W) Military Customer Support & Services (MCSS) is seeking a motivated Customer Support Engineer (CSE) for the F135 engine program responsible for Source Data in support of F135 Joint Technical Data (JTD) engine manual creation and CSE will work closely with the engineering teams on Limits Development & Expansion activities and Configuration Updates (engineering changes) in support of scheduled and unscheduled maintenance for the F135 engine for both Unit and Depot Maintenance levels. The CSE will also support incorporation of improvement driven updates based on customer and internal sustainment feedback to continually improve the JTD.

• Review technical data inquiries and work with internal teams to provide timely answers to technical questions.
• Provide timely technical data updates to support maintenance and operations on the F135 engine.
• Incorporate engineering requirements into the JTD through creation of Source Data/JTD markups.
• Review of limits development documents from a sustainment perspective providing feedback and customer support engineering input
• Review Joint Technical Data change requests evaluating the request based on technical expertise and a sustainment perspective
• Perform Source Data authoring functions including creation of source data and resolution of customer comments
• Support depot and unit level scheduled and unscheduled maintenance strategies and implementation plans.
• Collaborate with internal engineering groups customers vendors and CSEs located at Depot & Unit sites to resolve technical issues and ensure optimal instruction for JTD.

What You Will Learn:

• F135 Sustainment Processes & Customers
• Incorporation of Engineering Requirements into maintainer Work Instructions (Engine Manual)

Qualifications You Must Have:

• Bachelors degree in a related field; technical degree preferred
• 2 years related experience or an Advanced degree
• Fluent in English (verbal/written)
• US citizenship is required due to government contracts

Qualifications We Prefer:

• F135 engine build manufacturing or design experience
• 2 years of experience of military engine knowledge and experience
• Experience in limits development and/or configuration management and engineering changes
• Experience using technical data drawings and requirements
• Proficiency in MS Office applications
• Ability to support occasional travel (<10%) based on business needs (outsourcing vendors and / or customer sites)

Learn More & Apply Now!

In addition to transforming the future of flight we are also transforming how and where we role types to help you understand how you willoperatein our blended work environment. This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 68900 USD - 131100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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