Express Service Advisor

Express Service Advisor

Shottenkirk Toyota San Antonio

Shottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees customers and the community.

Now Hiring: Toyota Express Service Advisor

Join Our Growing Toyota Dealership!

We are looking for a motivated and customer-focusedToyota Express Service Advisorto join our fast-paced service team. If you have a passion for customer service enjoy working in a high-volume environment and are looking for a dealership that values teamwork accountability and career growth wed love to hear from you.

Qualifications:

• Minimum1 year of automotive service advisor experience(dealership experience preferred)
• Toyota dealership or Toyota Express Service experience is a plus
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Positive attitude with a professional appearance and strong work ethic
• Basic knowledge of vehicle maintenance services and manufacturer-recommended maintenance
• Computer proficiency and experience with dealership software preferred

Responsibilities:

• Greet customers promptly and provide an exceptional service experience
• Write repair orders for express maintenance services including oil changes tire rotations inspections and factory-scheduled maintenance
• Educate customers on Toyota recommended maintenance while building trust
• Ensure repairs are completed accurately and efficiently
• Maintain high Customer Satisfaction Index (CSI) scores
• Work closely with technicians and parts personnel to keep repairs moving efficiently
• Follow dealership processes and Toyota standards to provide an outstanding ownership experience

What We Offer:

• Competitive pay plan with performance incentives
• Ongoing Toyota training and certification opportunities
• Career advancement into a Main Shop Service Advisor position
• Positive team-oriented dealership culture
• Stable growing dealership with opportunities for long-term success
• Paid time off health benefits and retirement plan (where applicable)

If youre ready to build your career with a dealership that invests in its employees and is committed to delivering exceptional customer service we encourage you to apply today.

Start your career with Toyota and grow with a team that values performance professionalism and customer satisfaction.

Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.