Express Lube Manager

Compensation Pay Range: $55000$70000 annually

At Durango Motor Company we do things a little differently. Our focus is on delivering an exceptional guest experience through a team-oriented environment built on honesty transparency and genuine care. We pride ourselves on a culture of teamwork individual accountability and a workplace where employees feel supported empowered and valued.

As we continue to grow we are seeking an experienced Express Lane Manager to lead our fast-paced express service operation. If you are passionate about developing teams improving processes and delivering outstanding guest experiences wed love to hear from you.

What We Offer

Health & Wellness Medical dental vision supplemental insurance employer-paid life insurance employee assistance program Anytime Fitness discount

Work-Life Balance Flexible PTO sick leave holiday pay volunteer time off

Financial Perks 401(k) with company match Christmas Club savings/matching annual boot allowance reimbursement company uniforms

Training & Growth Paid hands-on training career development and clear advancement opportunities

Discounts & Extras Employee discounts on products/services supportive team culture built on collaboration & learning

Key Responsibilities

Monitor express lane performance daily by analyzing vehicle volume staffing levels efficiency and productivity.
Maximize drive efficiency by scheduling workloads and staffing to meet service demand.
Ensure quality control standards are consistently met for all work performed.
Manage workflow processes and ensure technicians are utilizing systems and procedures effectively.
Partner with Service Advisors and department leadership to deliver an exceptional guest experience.
Coach and develop team members through regular feedback accountability and performance discussions.
Conduct one-on-one meetings focused on employee development engagement and career growth.
Provide regular updates and performance reports to the Service Director.
Continuously improve department Employee Satisfaction Index (ESI) scores guest satisfaction and overall team morale.
Foster a positive collaborative and safety-focused work environment.

Qualifications & Requirements

Previous automotive service leadership shop foreman or management experience preferred
Automotive service advisor or technician experience preferred
Strong leadership coaching and team development skills
Ability to analyze performance metrics and make operational improvements
Excellent communication and interpersonal skills
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment
Proficiency with Microsoft Office Suite (Word Excel PowerPoint)
Experience using dealership management software; Tekion experience preferred
Commitment to delivering exceptional guest service and employee support
Valid drivers license with a clean driving record
Ability to work effectively in a collaborative team environment
Willingness to complete a pre-employment background check

Durango Motor Company is an EEO/AA/Veterans/Disabled employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.