Express Lane Service Advisor

GossettVW of Germantown iscurrently seeking an Express LaneService Advisorto work with our Express Lane team!

Why Gossett Motors

One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its line of franchises and is seeking talented professional individuals with the ambition and aptitude to become part of the retail automotive industry. We are searching for aggressive energetic individuals with positive attitudes. We will provide the tools to succeed in a fast-paced work force with incentives and further job opportunities. You must have a Can-Do attitude to achieve targeted goals.

Gossett Motor Cars Benefits:

• Unsurpassed professional training
• Team-oriented environment
• Advancement opportunities
• Paid training
• Paid vacation
• Flexible hours
• Closed on Sundays (except last Sunday of month)
• 12 New Car Brands with more to come (cross selling allowed)
• Huge Used Car Inventory
• 401k (company match)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Coverage
• Employee car purchase program
• Wellness program
• On-site mobile health clinic

Responsibilities

• Greeting customers promptly who arrive at the Express Lane
• Obtaining customer and vehicle information
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance base on age mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day and updating customers frequently
• Explaining all completed work and charges to customers
• Provide concierge support for all guest inquiries whether phone or in person to assure the guest does not get mishandled

Qualifications

• Minimum 1 years experience required
• Must maintain high level of guest satisfaction
• General knowledge about the automotive industry
• Must have computer proficiency
• Valid drivers license
• ADP experience is preferred but not required
• Positive attitude
• High volume mentality
• Team player
• Sales experience is a plus
• CSI focused