Express Consent Unit Administrative Assistant II Remote
Job Location:
Denver, CO - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service teamwork accountability integrity and respect.
The vision of the department is to empower businesses and individuals through quality customer service innovation and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue pleaseenjoy this brief video!Helpful tips for applying:
- Description of Job
TheDivision of Motor Vehicles (DMV)provides services used by nearly every resident of the State. Colorado residents utilize identification driver and vehicle services at State and County offices to obtain identification cards driver licenses vehicle registrations titles and other related services. Additionally the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
The Division of Motor Vehicles Express Consent Unit is seeking an administrative professional with strong customer service and research skills to support other professionals with routine departmental duties. If your interest is piqued read below to learn more about this exciting opportunity!
Employees assigned to the Express Consent Unit work together to administer motor vehicle statutory requirements affecting drivers privilege image motor vehicle related data and provide documentation through data entry and electronic imaging. Further the Unit assists outside Law Enforcement Agencies in the completion of Express Consent Affidavit and Notice of Revocation as well as answering inquiries by individuals who may have DUIs or may be under revocation.
The purpose of this position is to function as anAdministrative Assistant IIresponsible for translating and clarifying Colorado Motor Vehicle statutes departmental administrative procedures and policies to customers. Specific duties and responsibilities include but are not limited to:
Answering questions on incoming calls and emails from drivers attorneys hearing officers Driver License Offices and Law Enforcement agencies etc. concerning administrative processes;
Researching correcting and updating driver history records;
Resolving problems with driver records to include Express Consent Documents Insurance Affidavits and Child Support;
Data entry into databases and spreadsheets;
Reviewing and entering State Child Support compliances and recissions;
Providing analysis of DUI /Express Consent Insurance Affidavits and Hit & Run suspension notifications submitted by Law Enforcement Agencies for data entry to initiate department action;
Processing hearing requests from drivers and attorneys;
Provide drivers and attorneys with documents received from Law Enforcement agencies; and
Review / audit cases for accuracy prior to forwarding to the hearing division for scheduling.
Remote work information:- This position is designated as remote but may be required to work from a department office building location based on business needs.
- Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.
- All performance expectations productivity and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.
Check out ourDMV video: Qualifications Substitutions Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.Class Code & Classification Description:
G3A3XX ADMINISTRATIVE ASSISTANT II Minimum Qualifications:
Experience Only:
Two (2) years of relevant experience in a general clerical role.General Clerical Workis work that is typically performed by office clerks receptionists and/or administrative assistants. This includes but is not limited to tasks such as:
Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community greeting customers referring them to the right people making appointments
Answering phones using a phone switchboard or managing multiple lines and taking messages sending or making memos
Data Entry including: entering information into a program or database (appointments contact information customer records)
Familiar with the equipment and software used in offices (E-Mail Google Suite - Docs Sheets Slides)
Operation of sophisticated computer systems printers copiers fax machines and other technologies
Typing letters reports briefings forms memoranda etc.
Checks and compares data for accuracy and completeness
OR
Education and Experience:
Document this experience in your application IN DETAIL as your experience will not be inferred or assumed.
A combination of related education in Business Administration Accounting Public Administration Political Science or a similar field and/or relevant experience in a general clerical role equal to two (2) years.Preferred Qualifications:
The ideal candidate will possess the following skills:
State experience in a high volume general clerical role (including data entry & customer service) experience
Experience handling a high volume of technical data entry through an 8 hour shift
Demonstrated proficiency in computer literacy
Proficient written and verbal communications skills
Experience working in a regulatory environment
Conditions of Employment with theCDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty integrity and public confidence.
As a condition of employment with the CDOR all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
To be compliant with the new fleet vehicle policy Motor Vehicle Records (MVRs) will be pulled for review for workers who:
Have an assigned State fleet vehicle
Are required to operate a vehicle as part of the position
Utilize a State fleet vehicle as a pool vehicle
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use see resume or see attached statements on your application.
Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
Recommended attachments: Resume Cover letter (Optional if Manager is requesting them)
List your employment history starting with the most recent job including part-time temporary and volunteer jobs. If more than one job was held with a given organization list each job held as a separate period of employment.
Information must be accurate including dates of employment. If it is found that information provided is falsified you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Appeal Rights:
As an applicant who has been removed from consideration during the selection or comparative analysis process you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website If you appeal your appeal must be submitted in writing on the official appeal form signed by you or your representative and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director Attn: Appeals Processing 1525 Sherman Street 4th Floor Denver CO 80203. Fax: . Phone: . Email address: The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Directors Administrative Procedures 4 CCR 801 for information about the appeals process. The State Personnel Board Rules and Personnel Directors Administrative Procedures are available at .- Supplemental Information
Equity Diversity and Inclusion Compliance
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities.
The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA inbox.
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online submit application to:
If you are not able to submit an online application a paper application is available at this link:PDF State Paper Application(Download PDF reader). Paper applications must be received via email to by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However at the discretion of the appointing authority the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classifications pay range based on completed years in their current class series.
Required Experience:
Junior IC
