Provides comprehensiveassistanceto clients addressing inquiries and concernsregardingtheir shipments while delivering exceptional customer service to ensure client satisfaction. Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards.
ESSENTIAL FUNCTIONS
Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships.
Collaborates with team members and departments tooptimizetask execution meet deadlines andobservecorporate guidelines for addressing customer inquiries;works with departments to amend and fix any discrepancies.
Escalates unique or complex issues to theappropriate supervisorfor resolution when necessary.
Handles booking processes in the internal system based on client requirements updates information accordingly and coordinates all export shipment activities following MSC procedures;Assists clients in troubleshooting and problem solvingregardingthe bookings assigned.
Maintains close communication with carriers and other agencies involved tofacilitateseamless coordination and provide regular updates on shipment status.
Updates records for reports as required by management contributing to informed decision-making.
Anticipates potential problems anddemonstratesproblem-solving skills to address unforeseen issues going the extra mile to enhance the customers experience.
Presence required onsite 5 days per week
Performs other duties as assigned.
QUALIFICATIONS
REQUIREMENTS
REQUIRED SKILLS EDUCATION AND EXPERIENCE
Bachelors degree preferredor equivalent experience in a similar role(supply chaintransportation shippinglogistics freightforwarding customer service etc.)
Experience working in an international environment aplus
Ability to successfully develop andmaintainpositive client and vendorrelationship
Attention to detail:advanced
Communication skills: advanced
Customer orientation: advanced
Dependability: advanced
Organization skills & time management: intermediate
Proactivity: intermediate
Problemsolving:fundamental
Productivity: advanced
Team player: advanced
English: advanced
MS Excel with the ability to learn new software:intermediate
PHYSCIAL DEMANDS
Prolonged periods sitting at a desk and working on acomputer
Must be able tolift upto 15 pounds at atime
Must be able to commute to the designated office location
Presence required onsite 5 days per week
WORK AUTHORIZATION
Authorization to work in the U.S
This role requires working on-site in the office for five days aweek from Monday to Friday. There is no option for fully remote or hybrid workin this role unless required off-site duties are being performed.
What We Offer
Health Insurance
Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50000
Long Term Disability Insurance
Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts - (Health Dependent Care Transit/Parking)
Supplemental Life Accident Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits effective day one:
Short Term Disability Insurance
401K Plan 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
Partner Discount Programs with MSC Cruises Apple Dell Nissan Whirlpool AT&T Pets Best and others.
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC) headquartered inGeneva Switzerland is a global leader in transportation and logisticsprivately owned and founded in 1970 by Gianluigi Aponte. As one of the worldsleading container shipping lines MSC has 675 offices across 155 countriesworldwide with the MSC Group employing over 200000 people. The company hasevolved from a one vessel operation into a globally respected business with afleet of 800 vessels that provides timely delivery of goods and services tocustomers of all industries and sizes. With access to an integrated network of road railair and sea transport resources which stretches across the globe the companyprides itself on delivering global service with local knowledge. MSCs shippingline sails on 300 trade routes and calls at 520 ports carrying some 22.5million TEU (twenty-foot equivalent units) annually. For more information visitMSC Mediterranean Shipping Company
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal state or local laws.
Export Customer Service RepresentativeMSC USA - CharlestonJob Summary/ Key Responsibilities: JOB SUMMARY Provides comprehensiveassistanceto clients addressing inquiries and concernsregardingtheir shipments while delivering exceptional customer service to ensure client satisfaction. Maintains meticul...
Export Customer Service Representative
MSC USA - Charleston
Job Summary/ Key Responsibilities:
JOB SUMMARY
Provides comprehensiveassistanceto clients addressing inquiries and concernsregardingtheir shipments while delivering exceptional customer service to ensure client satisfaction. Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards.
ESSENTIAL FUNCTIONS
Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships.
Collaborates with team members and departments tooptimizetask execution meet deadlines andobservecorporate guidelines for addressing customer inquiries;works with departments to amend and fix any discrepancies.
Escalates unique or complex issues to theappropriate supervisorfor resolution when necessary.
Handles booking processes in the internal system based on client requirements updates information accordingly and coordinates all export shipment activities following MSC procedures;Assists clients in troubleshooting and problem solvingregardingthe bookings assigned.
Maintains close communication with carriers and other agencies involved tofacilitateseamless coordination and provide regular updates on shipment status.
Updates records for reports as required by management contributing to informed decision-making.
Anticipates potential problems anddemonstratesproblem-solving skills to address unforeseen issues going the extra mile to enhance the customers experience.
Presence required onsite 5 days per week
Performs other duties as assigned.
QUALIFICATIONS
REQUIREMENTS
REQUIRED SKILLS EDUCATION AND EXPERIENCE
Bachelors degree preferredor equivalent experience in a similar role(supply chaintransportation shippinglogistics freightforwarding customer service etc.)
Experience working in an international environment aplus
Ability to successfully develop andmaintainpositive client and vendorrelationship
Attention to detail:advanced
Communication skills: advanced
Customer orientation: advanced
Dependability: advanced
Organization skills & time management: intermediate
Proactivity: intermediate
Problemsolving:fundamental
Productivity: advanced
Team player: advanced
English: advanced
MS Excel with the ability to learn new software:intermediate
PHYSCIAL DEMANDS
Prolonged periods sitting at a desk and working on acomputer
Must be able tolift upto 15 pounds at atime
Must be able to commute to the designated office location
Presence required onsite 5 days per week
WORK AUTHORIZATION
Authorization to work in the U.S
This role requires working on-site in the office for five days aweek from Monday to Friday. There is no option for fully remote or hybrid workin this role unless required off-site duties are being performed.
What We Offer
Health Insurance
Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50000
Long Term Disability Insurance
Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts - (Health Dependent Care Transit/Parking)
Supplemental Life Accident Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits effective day one:
Short Term Disability Insurance
401K Plan 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
Partner Discount Programs with MSC Cruises Apple Dell Nissan Whirlpool AT&T Pets Best and others.
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC) headquartered inGeneva Switzerland is a global leader in transportation and logisticsprivately owned and founded in 1970 by Gianluigi Aponte. As one of the worldsleading container shipping lines MSC has 675 offices across 155 countriesworldwide with the MSC Group employing over 200000 people. The company hasevolved from a one vessel operation into a globally respected business with afleet of 800 vessels that provides timely delivery of goods and services tocustomers of all industries and sizes. With access to an integrated network of road railair and sea transport resources which stretches across the globe the companyprides itself on delivering global service with local knowledge. MSCs shippingline sails on 300 trade routes and calls at 520 ports carrying some 22.5million TEU (twenty-foot equivalent units) annually. For more information visitMSC Mediterranean Shipping Company
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal state or local laws.
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