Expert Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The Expert Field Service Technician is responsible for performing advanced field service activities at customer sites in a safe efficient and professional manner. This role includes troubleshooting repairing and maintaining mechanical electrical diesel and industrial equipment while providing technical support and exceptional customer service. The technician will work independently in the field manage service priorities diagnose complex equipment issues and identify effective solutions to minimize downtime.

Who We Are Looking For

Xylem is seeking experienced mechanically inclined professionals who are passionate about hands-on work advanced troubleshooting and solving complex technical problems. We encourage individuals with backgrounds in field service mechanical and electrical systems diesel-powered equipment pumps motors controls industrial equipment or related skilled trades to apply. Candidates who are comfortable working independently communicating technical information to customers and taking ownership of complex field service issues are encouraged to bring their expertise to our team.

At Xylem we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation service and making a real impact we invite you to bring your skills to our team as a Senior Field Service Technician.

Essential Responsibilities

• Promote and maintain a strong safety culture while ensuring compliance with company and customer safety standards.
• Perform advanced troubleshooting repair and preventative maintenance on mechanical electrical diesel and related equipment.
• Diagnose equipment issues and identify effective solutions to minimize downtime.
• Maintain and manage parts inventory tools and company equipment.
• Provide professional onsite customer support and communicate technical information clearly.
• Work independently in the field while managing priorities schedules and customer expectations.
• Collaborate effectively with internal teams customers and other service personnel.
• Maintain accurate service documentation reports and required records.
• Identify opportunities for process improvements and contribute to a culture of accountability and continuous improvement.
• Represent Xylem professionally while delivering a high level of customer service.

Qualifications

• High school diploma or equivalent required.
• 5-7 years of field service mechanical electrical diesel or industrial equipment experience preferred.
• Experience troubleshooting and repairing complex equipment in a customer-facing environment preferred.
• Experience working with diesel-powered equipment pumps motors controls or industrial systems preferred.
• Ability to obtain required customer clearances including TWIC DISA or other site-specific requirements.
• Ability to obtain and maintain a DOT Medical Card.
• Clean driving record required.

Skills

• Strong mechanical and electrical troubleshooting skills.
• Ability to diagnose problems and implement effective repairs with limited supervision.
• Strong technical aptitude with the ability to understand and interpret technical documentation.
• Experience using Microsoft Office applications and mobile technology.
• Strong customer service communication and relationship-building skills.
• Ability to clearly communicate technical information to customers and internal teams.
• Strong critical thinking and problem-solving skills.
• Ability to adapt to changing priorities and resolve complex field issues.
• Demonstrates ownership accountability and professionalism when representing the company onsite.

Travel and Driving Requirements

• Travel to customer sites is required with overnight travel as needed based on business and customer requirements.
• This position requires operating a company vehicle. Candidates must have and maintain a valid drivers license and a clean driving record that meets company standards.
• Candidates must successfully complete all required driver DOT medical and background screening requirements.
• Ability to obtain and maintain company driving privileges.

Compensation & Benefits

The estimated salary range for this position is $30 to $34 an hour. Starting pay is dependent on multiple factors such as skills experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.