Experiential Marketing Retail Technical Events Specialist

Job Title: Experiential Marketing Retail Technical Events Specialist

Location: 365 East Grand Avenue South San Francisco CA 94080

Duration: 12 months

Description:

Managers notes:

* Local Candidates only hybrid at the South San Francisco CA warehouse (most probably half remote half at warehouse depending on business needs)

Job Description:

We are currently seeking an enthusiastic Technical Coordinator to join our Event Experiences team. Primary responsibilities will include support for client Experiential retail activations and integrations.

The ideal candidate should be professional dependable and have a great attitude. This role requires someone who is self-reliant detailed extremely organized and can manage multiple projects at once. The candidate should also be extremely comfortable with seeking resources to adapt environments to ever changing technology and specifications and be able to fluidly adapt to rapidly changing infrastructure needs.

This role will be based in San Francisco CA and will report to the Lead Technical Manager Experiential Marketing. The role will include a fair amount of remote work and travel mostly domestic in nature.

Responsibilities

Event and technical design planning with key business group and product stakeholders to determine environmental technical requirements.

Support event systems including audio/video lighting HVAC network/internet live sound reinforcement and power to support customer experiences and business group equipment.

Support technical direction on configuration and wiring and identify and advise on system abilities/limitations when implemented in various event environments.

Support the creation integration and implementation of innovative technical event delivery solutions that aid in more agile and flexible team responses to ever more rapidly changing event needs and demands.

Create and manage wiring and install diagrams for equipment power audio video networking and all other cabling needs for event systems builds.

Support pre-activation content testing and setup for demo testing and troubleshooting.

Support technical and systems construction load-in setup testing run of show troubleshooting teardown pack and load-out.

Support onsite activities during activation or for duration of integrations and assist events team wherever needed.

Proactively identify and resolve technical issues during activations by leveraging strong technical and troubleshooting skills.

Support equipment logistics around preparing packing shipping and tracking inventory for Tier 1 and Tier 2 events and various business group requests.

Create and manage devices and device accounts for activations. Track document and update all related information and ensure devices are properly configured tested and have the applications content and accounts needed for each demo.

Create and manage network infrastructure for activations and integrations and demonstrate the ability to quickly change network configurations onsite as needs change.

Assist in building mixing racks for systems integrations when needed.

Continuously educate and train on current and new company and industry technologies and best practices.

Research and identify potential new equipment and technologies that can integrate with current A/V systems and stay up to date with current industry standards and certifications.

Conduct QC testing of digital applications on various Apple Android and Windows ecosystems and endpoints.

Skills:

Education:

Bachelors degree or equivalent in related field

Experience:

This is a hands-on position requiring both sophisticated technical knowledge and roll-up-your sleeves capabilities working on a variety of internal and external customer experiences and events. The successful candidate must have:

Excellent cross functional/cross organization program and team management

An ability to lead and influence without direct management/reporting line responsibility

Deep experience with professional and consumer A/V systems and interconnectivity including hardware cables and connectors signal conversion HVAC networking and audio/video signal types and distribution.

Technical familiarity with all relevant product categories and devices including smartphones tablets laptops computers home theatre TVS etc.

Equally familiar with Mac OS and Windows and relevant audio and video file types

5 years experience in related systems integration and events

3 years experience setting up demos/activations in retail environments.

Strong understanding of the unique challenges that retail spaces can present when creating demo experiences in those environments.

Team player who possesses strong interpersonal skills outstanding communication organizational and leadership skills

Creative problem-solver with ability to multi-task manage multiple projects and meet deadlines in a fast-paced environment.

A proactive approach to handling challenges that might arise and ability to quickly troubleshoot problems. Ability to stay calm under pressure

Willingness to be versatile and flexible in a rapidly changing work environment while maintaining effectiveness and efficiency meeting deadlines and benchmarks

Self-starter with sense of humor and positive professional demeanor requiring little hand holding.

Ability to troubleshoot systems effectively using all resources to find solutions including improvisational workarounds.

Customer-service oriented

Ability to travel often

Possesses a hands-on approach to tasks and exhibits a desire to learn and grow in the field

Hybrid South San Francisco CA warehouse (most probably half remote half at warehouse depending on business needs)

Video/Audio capability will be required on remote working days

Work Schedule:

Full Time Monday-Friday 9/80 schedule

Overtime is not expected but could be possible based upon business needs and will occur only when requested and approved by manager

Travel Requirements:

Travel frequency depends on the number of events each trip likely will be 4-5 days per month.

Southern California Las Vegas and Dallas to start