Experiential Coordinator

Experiential Coordinator

Department: Marketing
Experience Level: Mid-Level (35 Years)
Salary Range: $75000$85000

Position Summary

Newport Beach Automotive Group is seeking a polished energetic and customer-focused Experiential Coordinator to create exceptional luxury experiences for clients of our prestigious automotive brands including Lamborghini McLaren Bugatti and Koenigsegg Newport Beach.

This role combines experiential marketing event coordination luxury hospitality and concierge-level customer service.

The ideal candidate will oversee VIP events customer experiences premium vehicle deliveries and dealership hospitality initiatives while ensuring every client interaction reflects the exclusivity of our brands.

Key Responsibilities

• Plan and execute VIP events vehicle unveilings driving experiences and customer appreciation programs.
• Coordinate event logistics vendors hospitality and on-site operations.
• Welcome guests and deliver a personalized white-glove customer experience.
• Partner with Sales and Service teams to ensure seamless communication and customer care.
• Assist with social media and event-related marketing initiatives.
• Coordinate transportation appointments loaner vehicles and concierge services.
• Prepare and deliver vehicles to luxury standards creating memorable VIP handoff experiences.
• Conduct customer follow-up and satisfaction outreach.
• Maintain showroom lounge and hospitality areas to premium brand standards.
• Travel as needed for customer events and off-site vehicle deliveries.

Qualifications

• 35 years of experience in experiential marketing event planning luxury hospitality concierge services or customer experience.
• Exceptional communication organizational and project management skills.
• Strong hospitality mindset with the ability to engage high-net-worth clientele.
• Professional appearance and customer-first attitude.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work evenings weekends and travel when needed.

Preferred

• Experience in luxury automotive hospitality private clubs or luxury retail environments.
• Passion for luxury and exotic automobiles.
• Proven ability to create memorable customer experiences and build lasting client relationships.

Benefits

• Health Dental and Vision Insurance
• Life Insurance
• Paid Holidays
• Flexible Spending Accounts
• PTO and Sick Leave
• 401-K with company match

Schedule

• Full-Time
• Dealership Operating Hours: Monday through Friday 8:00 AM to 5:00 PM