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Experienced Veterinary Receptionist
Job Location:
Job Location:
Lewisville, TX - USA
Hourly Salary:
$ 12 - 18
Hourly Salary:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Are you an experienced Veterinary Receptionist Veterinary Client Service Representative (CSR) or Veterinary Customer Care Professional who thrives in a fast-paced veterinary environment and enjoys building meaningful relationships with pet owners
Animal Hospital of Lewisville is seeking an experienced compassionate and highly organized Veterinary Receptionist to join our growing team. This position plays a critical role in creating an exceptional client experience while supporting the daily operations of our hospital.
Please Note: This is NOT an entry-level position.
We are seeking an individual with previous veterinary reception veterinary customer service or veterinary hospital experience who can confidently manage client interactions appointment scheduling patient records and front-desk operations with professionalism empathy and efficiency.
The ideal candidate understands that veterinary reception is much more than answering phonesit is helping guide clients through some of the most important and emotional moments in their pets lives.
At Animal Hospital of Lewisville we believe exceptional veterinary medicine begins with exceptional client service.
Our reception team serves as the first and last impression of the hospital helping create a welcoming compassionate and supportive experience for every client who walks through our doors.
We proudly serve pets and families throughout:
- Lewisville
- Clemmons
- Winston-Salem
- Pfafftown
- Mocksville
- Rural Hall
As a growing full-service small animal hospital we are committed to fostering a positive workplace culture where team members feel supported respected and empowered to grow professionally.
What Youll Do
Client Experience & Customer Service
- Greet clients and patients with warmth professionalism and empathy
- Create positive first impressions and deliver exceptional customer service
- Assist clients during routine visits urgent care appointments and emotionally sensitive situations
- Answer questions regarding hospital services policies and patient care recommendations
- Support client retention through relationship-focused communication
Appointment Scheduling & Hospital Coordination
- Schedule and confirm appointments efficiently
- Manage multiple phone lines while maintaining professionalism and accuracy
- Coordinate appointment flow to support hospital efficiency
- Assist with patient check-in and check-out processes
- Maintain accurate client and patient records
Administrative & Financial Responsibilities
- Process payments and maintain accurate financial records
- Prepare estimates and explain billing information as directed
- Manage medical records and documentation
- Support prescription refill requests and client communications
- Assist with daily administrative tasks and hospital organization
Team Collaboration
- Partner closely with veterinarians technicians and assistants to support patient care
- Communicate effectively regarding schedule changes client concerns and patient needs
- Contribute to a positive team-oriented culture
What Were Looking For
Required Qualifications
- Minimum 1 year of veterinary reception or veterinary client service experience required
- Experience working in a veterinary hospital animal hospital emergency hospital or specialty practice
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Comfortable discussing estimates invoices and financial transactions
- Strong organizational and time-management skills
- Professional demeanor and positive attitude
Preferred Qualifications
- Experience with veterinary practice management software
- Experience scheduling appointments in a veterinary setting
- Knowledge of veterinary terminology
- Familiarity with preventive care recommendations and common veterinary services
- Experience supporting busy multi-doctor practices
What Makes You Successful
Were looking for someone who is:
- Compassionate and client-focused
- Calm and professional under pressure
- Highly organized and detail-oriented
- Comfortable multitasking in a busy veterinary environment
- An excellent communicator
- Dependable and team-oriented
- Passionate about helping people and their pets
Veterinary Services We Provide
Our team supports a wide variety of services including:
- Wellness & Preventive Care
- Vaccinations
- Sick Patient Visits
- Veterinary Surgery
- Dental Procedures
- Digital Radiography (X-Ray)
- Ultrasound & Diagnostics
- Dermatology & Allergy Care
- Laser Therapy
- Urgent Care Services
Schedule & Work Environment
- Full-Time and Part-Time Opportunities Available
- Flexible scheduling options
- Rotating Saturdays shared fairly among the team
- Collaborative and supportive hospital culture
- Fast-paced growing small animal practice
Physical Requirements & Work Environment
This position requires the ability to:
- Sit stand walk bend and move throughout the hospital during the workday
- Lift and carry up to 25 pounds as needed
- Use computers phones and office equipment for extended periods
- Communicate effectively with clients team members and vendors
- Manage multiple priorities while maintaining professionalism and accuracy
- Navigate a fast-paced veterinary environment with frequent interruptions
Work Environment
Team members should be comfortable working in an environment that may include exposure to:
- Animal dander fur saliva urine feces and other bodily fluids
- Cleaning agents disinfectants and veterinary-specific chemicals
- Barking dogs vocalizing animals and other hospital-related noise
- Emotionally sensitive situations involving ill injured or end-of-life patients
- Fast-paced client interactions and changing daily priorities
Team members are expected to follow all hospital safety protocols and contribute to a safe respectful and professional work environment.
What We Offer
We believe great veterinary medicine starts with investing in great people.
Full-Time Team Members Receive
- Competitive pay based on experience
- Medical dental and vision insurance
- 401(k) with company match
- Paid Time Off (PTO)
- Paid holidays
- Employee pet care discounts
- Continuing Education and professional development opportunities
- Career growth and advancement opportunities
- Flexible scheduling
Part-Time Team Members Receive
- Competitive hourly pay
- Flexible scheduling
- Employee pet care discounts
- Opportunities for future full-time growth if desired
Join a Team That Values Exceptional Client Care
If youre an experienced veterinary receptionist who enjoys helping people supporting quality veterinary medicine and creating outstanding client experiences wed love to meet you.
Apply today to join the Animal Hospital of Lewisville team and continue building your career in veterinary medicine.
Required Experience:
Senior IC
About Company
We handle the day-to-day business operations while you provide excellent medical care. Join a veterinary family that cares about your happiness and success.
