Experienced Table Games Dual-Rate Supervisor (Caesars New Orleans)

The Table Games Dual-Rate Supervisor supervises table games operations on an assigned shift ensuring exceptional guest service safeguarding Caesars assets and promoting a positive work environment through employee motivation coaching and development.

• Responsible for the operation of two to eight table games during an assigned shift.
• Demonstrates a working knowledge of all table games house rules counting methods and operating procedures applicable to each game.
• Ensures that all coin and chip racks are maintained at appropriate levels at all times.
• Resolves guest disputes within the Table Games area and escalates complex issues to the Casino Manager Table Games or the Director of Table Games as needed.
• Promotes guest development by: (1) interacting with guests (2) modeling effective guest and team member engagement skills and (3) making appropriate comp decisions.
• Remains alert to any unusual or suspicious activities involving Table Games team members or guests and promptly reports such situations to the appropriate supervisor.
• Identifies and addresses issues or disputes between Table Games team members and guests providing assistance and resolution when necessary.
• Able to deal table games a minimum of one to two days per week.
• Recommends departmental personnel actions.
• Counsels guides coaches and instructs assigned team members in the proper performance of their duties.

• High school diploma or equivalent required; college degree preferred.
• Knowledge of casino rules regulations and procedures related to pit operations preferred.
• Must possess excellent customer service leadership and communication skills. Must be able to read write speak and understand English.
• Must be willing and able to work any shift including weekends and holidays.
• Must be able to work effectively with co-workers and function as part of a team.
• Must maintain a professional well-groomed appearance.

Additional Requirements:

• Must be able to work indoors and continuously maneuver throughout all areas of the casino including the assigned Pit area for the duration of the shift with regularly scheduled breaks.
• Must be able to stand and walk for extended periods including intervals of 2 to 3 hours at a time.
• Must be able to lift up to 40 pounds and perform physical activities such as bending reaching kneeling twisting and gripping.
• Must be able to remain calm make sound decisions and effectively respond to guest requests and concerns in a fast-paced high-volume environment.
• Must be able to quickly and accurately perform mathematical calculations when determining winning and losing wagers and processing payouts.
• Must possess strong manual dexterity for the accurate handling of chips cards cash and gaming equipment.
• Must accurately balance and reconcile the assigned chip bank at the beginning and end of each shift.
• Must be able to respond appropriately to visual and auditory cues memorize game rules and procedures and maintain the integrity of the game.
• Must possess excellent vision including peripheral vision to effectively monitor and protect the integrity of gaming operations.
• Must be able to read verify complete and sign documents related to gaming operations.
• Must be able to read write speak and understand English.
• Must be able to work in an environment that may include secondhand smoke elevated noise levels bright lighting and dust.

GAMING PERMIT: NON-KEY