Experience SpecialistReceptionist Surgery

UnityPoint Clinic

Experience Specialist/Receptionist - Surgery

Moline IL

32 hours/week - 8:00AM-4:30PM

Full Time Benefits

As an Experience Specialist/Receptionist you are the first point of contact for patients and visitors playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:

• Expect paid time off parental leave 401K matching and an employee recognition program.

• Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

• Extends a professional welcome to all patients and visitors providing information on services and procedures.
• Serves as the first point of contact for patients and visitors caters to general patient interactionsassistingwith check-in and check-out ensuring a smooth and efficient registration process.
• Guides patients toappropriate departments clinics or service areas.
• Keeps patients and families updated about wait times physician availability and procedural delays.
• Assistspatients in completing paperwork including consent forms intake forms and insurance documentation.
• Addresses general patient inquiries concerns and complaints with empathy and escalates complex or urgent matters to experience specialist II.
• Offers guidance on charges payment processes insurance procedures and provides non-medical information to patients if needed.
• Supports inmaintaininglatest patient records in the EMR system ensuring data accuracy.
• Answers incoming calls providing basic information andforwardingcalls to theconcerned department.
• Ensures all patient interactions and data handlingcomply withconfidentiality regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Education:

• High School Diploma or equivalent required.

*Specific offers are determined by various factors such as experience skills internal equity and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive differential pay or other forms of compensation or benefits that may be applicable to this role.