Experience Navigator Lourdes (Full Time)
Job Location:
Pennsauken, NJ - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
If you live or work in South Jersey exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14000 colleagues including over 2850 skilled and compassionate doctors physician assistants and nurse practitioners equipped with the latest technologies treatments and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report weve received multiple awards for quality safety and outstanding work environment.
In addition to five hospitals seven emergency departments seven urgent care centers and more than 280 otherlocations were committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through ourEat Well food access program telehealth home health rehabilitation mobile screenings paramedic programs and convenient online scheduling. Were also affiliated with Penn Medicine for cancer and neurosciences and the Childrens Hospital of Philadelphia for pediatrics.
Location:
Pennsauken - 6991 North Park Dr.Remote Type:
On-SiteEmployment Type:
EmployeeEmployment Classification:
RegularTime Type:
Full timeWork Shift:
1st Shift (United States of America)Total Weekly Hours:
40Additional Locations:
Job Information:
Schedule: M-F 9:30a-6p
Job Summary:
The Patient Experience Navigator (PEN) serves as a resource within the acute care setting for patients and families to ensure a positive supportive and seamless hospital experience. PENs provide outpatient coordination services assisting with care continuation and non-clinical patient care..
Position Responsibilities:
Care Coordination Support:
Meet with the patient (and caregiver/family) prior to discharge to:
- Coordinate scheduling of all necessary outpatient appointments (e.g. primary care specialty follow-up diagnostics home health rehab) to occur within the optimal timeframe.
- Identify potential barriers (transportation financial social support language/literacy) to successful post-discharge care.
- Document patient education and identify required post-discharge services/resources.
- Ensure that the scheduling aligns with physician recommendations availability patient preferences and insurance networks.
Patient Experience & Advocacy:
Provide comfort items such as food beverages and blankets to patients.
Educate patients and families about their care plan the outpatient follow-up roles of different providers and how to self-manage aspects of their care.
Solicit feedback from patients about their discharge and transition experience; collaborate with the call-center or patient experience teams to identify improvement areas.
Responsible for outreach efforts to establish and maintain positive working relationships with colleagues (physicians office staff nurses etc.)
Patient Experience Rounds:
Conduct purposeful rounds to connect with patients identify needs and resolve concerns in real time. Collaborate with clinical and non-clinical teams to ensure a smooth and supportive patient journey.
MyChart Support:
Guide patients and families through MyChart enrollment and usage. Assist with username/password resets and other basic technical troubleshooting.
Understanding of all technologies used such as Epic CRM Patient Lists Flowsheets AVS documentation Secure Chat Calabrio Cisco phone system etc.
Position Qualifications Required:
Required Experience:
2-3-years experience in a healthcare setting customer service or concierge.
Required Education:
High School required; Associates degree preferred
Training / Certification / Licensure:
Health care experience including medical terminology and managed care strongly preferred.
Hourly Rate: $19.54 - $29.20 The actual salary/rate will vary based on applicants experience as well as internal equity and alignment with market data.Virtua offers a comprehensive package of benefits for full-time and part-time colleagues including but not limited to: medical/prescription dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off paid sick leave as provided under state and local paid sick leave laws short-term disability and optional long-term disability colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.For more benefits information click here.
About Company
Virtua Health is an academic health system committed to helping South Jersey be well, get well, and stay well, offering a full range of health care services.
