Executive Vice President Electrical Service

The Executive Vice President - Service is a key enterprise leader responsible for the overall strategy performance and operational excellence of all service-related business units across FSG. The EVP will oversee a national network of service operations and drive continuous improvement innovation and value creation. This role is critical to aligning FSGs service offerings with customer expectations operational standards and company growth objectives.

• Lead and manage all FSG Service verticals ensuring consistency in operational execution financial performance and customer experience
• Develop and implement national strategies standards and best practices for Service delivery technician performance dispatch and customer support
• Partner with branch and enterprise leadership to ensure compliance with operational KPIs safety protocols and margin targets
• Serve as a key member of the executive team contributing to enterprise-level strategy and interdepartmental collaboration
• Drive accountability and performance through data-driven insights dashboards and field engagement
• Champion workforce development initiatives including technician training safety and career pathing
• Oversee the implementation and adoption of service technology platforms and tools across all service regions
• Identify opportunities for growth and expansion of service capabilities in new and existing markets
• Foster a culture of operational excellence innovation and customer focus

Key Performance Metrics

• Service Gross Margin - Ensure profitability and sustainable growth of the Services organization
• Technician Utilization and Efficiency - Monitor and improve field resource deployment and productivity
• Customer Satisfaction and Retention - Drive consistent high-quality customer experiences across all markets
• On-Time Service Delivery - Ensure timely execution of all scheduled service work orders

Internal Relationships and Handoffs

• Reports to: Chief Operating Officer Services
• Dallas-based working out of the National Accounts (NAC) office; primary day-to-day focus on NAC operations with an enterprise-wide mindset and oversight across all Service business units
• Work closely with: Enterprise and Branch Operations Leaders Finance and Analytics teams Technology and Product Teams HR and Safety Departments

• 10 years of senior leadership experience in service operations preferably within electrical HVAC or building systems industries
• Proven track record of managing large geographically distributed teams
• Deep understanding of operational KPIs service metrics and financial drivers
• Strategic thinker with the ability to execute tactical initiatives
• Strong communication and leadership skills with a collaborative mindset
• Experience with enterprise service software platforms (e.g. ERP Service Lab dispatch mobile field service apps)
• Experience managing a $200M book of business in electrical service a plus
• Proven change management leader and promoter of a unified enterprise culture
• Bachelors degree required; MBA or other advanced business degree preferred

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race color age religion sex sexual orientation gender identity national origin disability veteran status.