Executive Vice President, AFBA and 5Star Life
Job Location:
Alexandria, VA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
GENERAL DESCRIPTION:
The Executive Vice President AFBA and 5Star Life Insurance serves as a senior executive leader supporting both the Armed Forces Benefit Association and 5Star Life Insurance Company. This position acts as deputy to the President of AFBA and 5Star Life Insurance providing executive leadership strategic support operational oversight and cross-functional coordination to advance AFBAs mission and ensure alignment across AFBA and 5Star Life. The role also serves as a knowledgeable resource on life insurance supplemental health worksite voluntary benefits policy administration claims support and insurance-related customer and broker service. The position requires strong executive judgment insurance knowledge relationship management attention to detail and the ability to explain complex policy benefit operational and organizational matters clearly and professionally.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Serve as Executive Vice President for AFBA and 5Star Life Insurance providing senior leadership strategic guidance and enterprise-wide coordination in support of the President and organizational priorities.
- Act as deputy to the President of AFBA representing the President as requested supporting executive decision-making coordinating key initiatives and helping ensure effective follow-through across departments and leadership teams.
- Support AFBA governance board committee member partner and stakeholder activities by helping prepare information coordinate responses elevate issues and advance priorities on behalf of executive leadership.
- Serve as a subject matter resource for 5Star Life insurance products including life insurance supplemental health group and worksite voluntary benefit offerings.
- Explain policy provisions benefit schedules eligibility rules coverage limits exclusions continuation options portability provisions premium requirements and claims procedures in clear practical language.
- Support internal business partners brokers employer groups policyholders insureds and beneficiaries as needed with insurance-related questions and service needs.
- Coordinate across AFBA and 5Star Life functions to ensure communication execution and operational decisions are aligned with the Presidents direction board priorities member service expectations and business objectives.
- Review policy certificate rider enrollment claims and administrative documentation for accuracy completeness and consistency with contract provisions and company policies and procedures.
- Assist with claims-related inquiries by helping clarify documentation requirements coverage provisions claim status and next steps while coordinating with claims operations compliance and other internal teams as needed.
- Partner with Worksite Distribution Operations Claims Compliance Legal Actuarial Product and Sales teams to resolve issues and support a strong client and customer experience.
- Identify trends recurring service issues process gaps or training needs and recommend improvements that strengthen service quality compliance and operational efficiency.
- Maintain accurate and timely records of communications policy reviews service requests claims support and related follow-up activity.
- Assist with new product implementation policy administration updates process improvements audits regulatory inquiries and quality assurance activities as requested.
- Demonstrate complete adherence to privacy laws company privacy guidelines confidentiality requirements and standards for safeguarding customer employee and business information.
- Travel to other offices conferences meetings and other events as necessary to accomplish business goals.
EDUCATION AND EXPERIENCE:
- Bachelors degree in business insurance finance association management public administration or a related field required. Advanced degree preferred.
- Minimum of 15 years of progressively responsible leadership experience in life insurance supplemental health group benefits worksite benefits claims policy administration customer operations account management underwriting compliance association management nonprofit leadership or a related executive function including significant executive-level responsibility with a life insurance carrier association or member-based organization.
- Experience in association executive management including governance support board and committee relations member services strategic planning executive communications stakeholder engagement and implementation of association priorities.
- Demonstrated experience working with or reporting to Boards of Directors executive committees senior officers or governance bodies in a mission-driven member-based nonprofit association insurance or financial services environment.
- Professional insurance designation or coursework such as ALMI ACS FLMI AINS CLU or similar credential.
- Experience with life accident hospital indemnity critical illness cancer disability or other supplemental health insurance products.
- Experience supporting brokers employer groups worksite voluntary benefit programs or member-based insurance programs.
- Experience with LifePRO Salesforce enrollment platforms imaging systems or other insurance administration tools preferred.
- Proficiency with Microsoft Office and ability to learn insurance administration imaging workflow CRM enrollment or claims systems.
KNOWLEDGE SKILLS ABILITIES & COMPETENCIES:
- Executive presence discretion and judgment necessary to serve as deputy to the President of AFBA and to help lead enterprise priorities across AFBA and 5Star Life.
- Strong understanding of life insurance and supplemental health products policy language benefit provisions claims requirements and insurance administration processes.
- Ability to read interpret and explain group policies certificates riders benefit schedules forms and related insurance documents.
- Ability to build effective relationships with Boards of Directors AFBA members regulators distribution partners vendors executive leadership and internal teams and to represent the President and organization with professionalism and sound judgment.
- Strong written and verbal communication skills including the ability to communicate professionally with brokers employer groups insureds beneficiaries vendors and internal stakeholders.
- Excellent attention to detail organizational skills follow-through and ability to manage multiple priorities in a fast-paced environment.
- Knowledge of insurance compliance privacy regulatory requirements quality assurance market conduct or audit support.
- Ability to foster a culture of integrity accountability service excellence collaboration innovation and continuous improvement.
- Exceptional analytical thinking and practical problem-solving. Attention to detail accuracy and documentation discipline. Professional discretion and confidentiality.
WORK ENVIRONMENT:
This position will be based in Alexandria Virginia. The role requires regular collaboration with AFBA and 5Star Life leadership internal departments boards committees brokers employer groups policyholders insureds beneficiaries vendors and service partners. The position may be asked to represent or act on behalf of the President of AFBA in meetings communications initiatives and follow-up activities. Occasional travel or extended hours may be required during board and committee activities product launches renewals audits major service initiatives claims escalations executive priorities or project deadlines.
AboutAFBA and5Star Life Insurance Company:
The Armed Forces Benefit Association serves members and their families through benefits services and support designed for those connected to military government and public service communities. 5Star Life Insurance Company is the primary underwriter of AFBA member policies and is also a provider of group and worksite voluntary products. Together AFBA and 5Star Life serve individuals organizations employer groups and broker partners through products and services designed to support financial protection customer service trusted partnership and mission-driven member support.
Benefits we offer:
- health insurance (medical dental and vision)
- flexible spending accounts (medical and dependent care)
- 401k plan with generous employer match
- paid time off
- paid holidays (12)
- life insurance
- short- and long-term disability insurance
- employee assistance program
- professional development & tuition reimbursement
- career growth opportunities
- on-site gym and locker rooms (Alexandria VA office only)
- friendly collaborative culture
Qualified people of all races ethnicities ages sex genders sexual orientations national origins gender identities marital status religions veterans statuses disabilities and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace we are committed to creating an inclusive environment for all employees. AFBA and 5Star Life Insurance Company endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview or has any questions or concerns they should contactHuman Resources().EEO is the Law(Link to external DOL site). AFBA and 5Star Life Insurance Company is an Equal Opportunity Employer and an E-Verify Employer.
Required Experience:
Senior Exec
About Company
AFBA provides life insurance member benefits for active duty military, veterans, first responders, and government employees/contractors.
