Executive Technology Support Specialist IT Operations Analyst IV (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

This role serves as the primary point of contact for executive-level technical support providing white-glove service to TD Bank Executives their support staff and designated employees across the U.S. The position is fully onsite Monday through Friday and requires strong technical troubleshooting skills sound judgment discretion and a commitment to delivering an exceptional support experience with a focus on first-contact resolution.

Key responsibilities include providing hardware software mobile device e-Messaging and application support; diagnosing and resolving technical issues; supporting executive meetings and events both onsite and remotely; assisting with technology adoption and change initiatives; and ensuring compliance with TD policies standards and recovery procedures. The role also partners closely with technology teams vendors and business stakeholders to deliver seamless executive support while identifying opportunities to improve processes and service delivery.

The position includes a physical component and requires frequent domestic travel throughout the U.S. Team members should be comfortable with extended periods of standing and walking lifting and transporting technology equipment (typically under 25 lbs. with occasional lifting over 25 lbs.) as well as occasional kneeling crawling and reaching overhead when setting up supporting or troubleshooting technology solutions for executive offices meetings and events.

Depth & Scope:

• Performs work on all aspects of the application/system support
• Provides effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; performs controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Acts as a reference for team members or clients
• Applications/systems are moderate to highly complex and performed under minimal management supervision
• Ensures timely notification and escalation of possible issues/problems options and recommendations for prompt resolution; communicates project status and provides timely escalation of issues to ensure project objectives are met
• Actively involved in resolving client applications issues
• Supports the installation configuration upgrade of business applications/systems in co-ordination with appropriate stakeholders.
• Develops installs and monitors scripts using appropriate tools to address gaps in the application/system to simplify and enhance the application/system environment
• Performs problem determination including data gathering and analysis
• Ensures post incident/secondary documentation is accurate and complete

Education & Experience:

• Associates degree (with Technical Certification) or work experience equivalent to Bachelors degree
• 3years experience
• A Microsoft Cisco TQM ITIL Certification preferred

Preferred Qualifications:

Superior written and verbal communication skills with the ability to communicate clearly calmly and professionally with executive audiences.
Flexibility to work variable schedules based on business needs.
Advanced computing troubleshooting and navigation abilities across enterprise technology environments.
Outstanding customer service orientation with a focus on professionalism urgency discretion and colleague experience.
Experience with ticketing systems (considered an asset).
Strong team collaboration skills.
Proficiency in Microsoft 365 applications (Outlook Word Excel OneNote PowerPoint Teams etc).
Proficient in Microsoft Copilot and other AI-powered productivity tools with the ability to leverage generative AI to improve efficiency communication and decision-making.
Ability to train TD Executives and their support staff on new technologies while translating complex technical issues into clear concise and business-friendly language.
Demonstrated professionalism confidentiality and sound judgment when handling confidential or sensitive information.
Ability to manage competing priorities while maintaining a strong focus on colleague experience and timely resolution.
Demonstrated ability to provide professional discreet and high-touch technical support in an executive-facing environment.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.