Executive Technical Support Specialist

Agency

Department

The salary isdeterminedin accordance withthe Universitys compensation structure and will becommensuratewith the candidates education and experience within the assigned salary range for this position.

• Participate in unit-level technology planning activities and contribute to the development of technology roadmaps and operational priorities.
• Assist with planning and prioritization of technology initiatives and resource requirements.
• Participate in departmental and university committees as assigned.
• Provide recommendations regarding technology improvements operational efficiencies and emerging technologies.
• Support technology initiatives that align with institutional objectives and operational needs.

• Provide high-touch white-glove IT support for executive leadership and key stakeholders.
• Serve as a senior technical resource to executive customers ensuring seamless technology experiences.
• Maintain strict confidentiality when handling sensitive or secure information.
• Anticipate and respond proactively to executive technology and operational support needs.
• Coordinate technology support activities related to executive operations and special events.

• Provide technical leadership and guidance across infrastructure applications endpoint technologies and collaboration platforms.
• Participate in the evaluation and implementation of emerging technologies and tools.
• Coordinate the testing deployment maintenance and support of systems applications and infrastructure improvements.
• Develop and maintain technical procedures operational standards and support documentation.
• Research and analyze complex technical issues and recommend appropriate solutions.
• Support the implementation of established technical and programming standards.

• Support incident resolution request fulfillment and escalation management processes.
• Apply IT service management best practices including Incident Management Change Enablement Asset Management and Continual Service Improvement.
• Coordinate the resolution of complex and high-impact technical issues.
• Participate in service improvement initiatives and operational process enhancements.

• Support the administration and operation of enterprise tools and platforms including Microsoft 365 Teams Zoom and endpoint environments.
• Maintain expertise across Windows macOS mobile and collaboration technologies.
• Coordinate the evaluation deployment and support of hardware software and enterprise solutions.
• Support conference room technologies and audio-visual systems as part of executive-facing services.
• Maintain technical documentation related to enterprise systems applications and support processes.

• Serve as a senior technical resource for internal and external stakeholders.
• Provide guidance consultation and training on enterprise technologies and emerging tools.
• Assess customer needs and recommend appropriate technology solutions.
• Translate complex technical concepts for non-technical stakeholders.
• Support business units and leadership by providing technical consultation aligned with operational objectives.

• May supervise staff as assigned.
• Performs other duties as assigned.

• Bachelors degree in Information Technology Computer Science or a related field or an equivalent combination of education and experience.
• Eight (8) years of progressively responsible IT experience.
• Demonstrated experience supporting enterprise systems executive technology services or complex technical environments.

• Knowledge of word processing and spreadsheet applications.
• Excellent written communication analytical interpersonal and organizational skills.
• Ability to multitask and work cooperatively with others.

• Experience in higher education or complex multi-department environments.
• Working knowledge of IT service management frameworks (e.g. ITIL).
• Demonstrated ability to lead complex technical initiatives and provide technical leadership across multiple domains.
• Certifications such as ITIL Foundation CompTIA A or relevant vendor certifications.
• Experience supporting executive leadership or high-profile stakeholders.
• Familiarity with AI-enabled productivity tools such as Microsoft Copilot.
• Executive presence and professionalism.
• Strong customer service orientation with a focus on service excellence.
• Ability to influence and collaborate effectively across teams.
• Commitment to continuous improvement and knowledge sharing.

• May require flexibility to support extended hours or critical business needs.
• Travel may be required as needed to support executive technology services.
• Position involves a combination of operational support technical leadership project coordination and hands-on technical engagement.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.