Executive Technical Support Specialist

Agency

Department

The Executive Technical Support Specialist provides advanced technical support and technical leadership for executive and enterprise technology services within the Center for Information Technology Excellence (CITE). Under general direction this position supports multiple complex technology initiatives and provides technical expertise across executive support services enterprise applications endpoint technologies and collaboration platforms. The position serves as a senior technical resource for executive leadership and institutional stakeholders ensuring reliable secure and effective technology services that support institutional operations and objectives.

This position operates in a fast-paced service-oriented environment supporting executive and enterprise operations. The role combines executive support expertise with technical leadership to deliver high-quality technology services support operational excellence and enhance customer satisfaction through reliable and innovative technology solutions.

The salary isdeterminedin accordance withthe Universitys compensation structure and will becommensuratewith the candidates education and experience within the assigned salary range for this position.

Responsibilities:

Strategic Planning and Coordination

• Participate in unit-level technology planning activities and contribute to the development of technology roadmaps and operational priorities.

• Assist with planning and prioritization of technology initiatives and resource requirements.

• Participate in departmental and university committees as assigned.

• Provide recommendations regarding technology improvements operational efficiencies and emerging technologies.

• Support technology initiatives that align with institutional objectives and operational needs.

Executive Technology Services

• Provide high-touch white-glove IT support for executive leadership and key stakeholders.

• Serve as a senior technical resource to executive customers ensuring seamless technology experiences.

• Maintain strict confidentiality when handling sensitive or secure information.

• Anticipate and respond proactively to executive technology and operational support needs.

• Coordinate technology support activities related to executive operations and special events.

Technical Leadership and Systems Support

• Provide technical leadership and guidance across infrastructure applications endpoint technologies and collaboration platforms.

• Participate in the evaluation and implementation of emerging technologies and tools.

• Coordinate the testing deployment maintenance and support of systems applications and infrastructure improvements.

• Develop and maintain technical procedures operational standards and support documentation.

• Research and analyze complex technical issues and recommend appropriate solutions.

• Support the implementation of established technical and programming standards.

Service Operations and IT Service Management

• Support incident resolution request fulfillment and escalation management processes.

• Apply IT service management best practices including Incident Management Change Enablement Asset Management and Continual Service Improvement.

• Coordinate the resolution of complex and high-impact technical issues.

• Participate in service improvement initiatives and operational process enhancements.

Technology Management and Administration

• Support the administration and operation of enterprise tools and platforms including Microsoft 365 Teams Zoom and endpoint environments.

• Maintain expertise across Windows macOS mobile and collaboration technologies.

• Coordinate the evaluation deployment and support of hardware software and enterprise solutions.

• Support conference room technologies and audio-visual systems as part of executive-facing services.

• Maintain technical documentation related to enterprise systems applications and support processes.

Customer Engagement and Enablement

• Serve as a senior technical resource for internal and external stakeholders.

• Provide guidance consultation and training on enterprise technologies and emerging tools.

• Assess customer needs and recommend appropriate technology solutions.

• Translate complex technical concepts for non-technical stakeholders.

• Support business units and leadership by providing technical consultation aligned with operational objectives.

Other Duties

• May supervise staff as assigned.

• Performs other duties as assigned.

Required Education and Experience:

• Bachelors degree in Information Technology Computer Science or a related field or an equivalent combination of education and experience.

• Eight (8) years of progressively responsible IT experience.

• Demonstrated experience supporting enterprise systems executive technology services or complex technical environments.

Required Knowledge Skills and Abilities:

• Knowledge of word processing and spreadsheet applications.

• Excellent written communication analytical interpersonal and organizational skills.

• Ability to multitask and work cooperatively with others.

Preferred Qualifications:

• Experience in higher education or complex multi-department environments.

• Working knowledge of IT service management frameworks (e.g. ITIL).

• Demonstrated ability to lead complex technical initiatives and provide technical leadership across multiple domains.

• Certifications such as ITIL Foundation CompTIA A or relevant vendor certifications.

• Experience supporting executive leadership or high-profile stakeholders.

• Familiarity with AI-enabled productivity tools such as Microsoft Copilot.

• Executive presence and professionalism.

• Strong customer service orientation with a focus on service excellence.

• Ability to influence and collaborate effectively across teams.

• Commitment to continuous improvement and knowledge sharing.

Other Requirements:

• May require flexibility to support extended hours or critical business needs.

• Travel may be required as needed to support executive technology services.

• Position involves a combination of operational support technical leadership project coordination and hands-on technical engagement.

Job Posting Close Date:

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.