Executive IT Services – Engineer III, Systems Infrastructure

Work Schedule

Environmental Conditions

Job Description

Executive IT Services Engineer III Systems Infrastructure

Location: Waltham Massachusetts US Full-Time

Reports to:Director IT

Position Location:US Waltham Massachusetts

Number of Direct Reports: 0

Position Summary:

As an Executive IT Support Liaison you will play a crucial role in ensuring the seamless functioning of technology and information systems for our organizations executive team. You will be the primary point of contact for high-level executives providing them with dedicated IT support and assistance. Your responsibilities will encompass technical support troubleshooting communication security and overall technology management for executives. Most meaningfully you partner with our executive team to help assist in our mission to enable our customers to make the world healthier cleaner and safer.

Key Responsibilities:

• Leverage PPI to enable constant improvement
• Provide regular updates to management as requested by lead
• Monitor the ticketing system and executive support dashboard to ensure assistance is provided in a timely manner
• Deploy support and tackle issues with equipment including workstations phones mobile devices printers scanners faxes office A/V and multifunction devices
• Advise executive colleagues on technology standard processes and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations
• Maintain the highest level of adaptability by being attentive enthusiastic resourceful and by showing a sense of urgency and professionalism
• Assisting and providing support to leadership team and executive admins leading up to and during all meetings with set up and monitoring

Knowledge Skills Abilities:

• Using and supporting Windows 11 Office365 Products Microsoft Teams iOS devices
• Experience in ServiceNow
• Accessing/Analyzing Data in Power BI
• Mac Hardware/OS PC Hardware/OS
• Video Conferencing hardware
• Dell/Mac
• iPhone/iPad

Minimum Requirements/Qualifications:

• Bachelors degree in a technical related subject area or previous work experience in a related field with a proven track record of success.
• You have Superior work ethic
• Customer first attitude
• You are innovative
• You provide white glove treatment to colleagues
• You enjoy meeting people and building relationships with colleagues
• You have a sense of urgencybut also the ability to keep your cool
• You are punctual!
• You are enthusiastic about learning new technologies and processes
• You can work with minimum supervision and be self-motivated
• You are agile at finding the right solution in any situation
• Maintain adaptability
• Build and document day-to-day process

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health dental and vision insurance.
• Retirement savings plan (e.g. 401(k)).
• Paid time off and holidays.
• Professional development and training opportunities.
• Employee wellness programs.

Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technologicalinnovationand support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminatebased onrace color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for those requiring accommodations in the job application process. For example this may include individuals requiring assistance because of hearing vision mobility or cognitive impairments. If you are a job seeker with a disability or assisting a person with a disability and require accessibility assistance or an accommodation to apply for one of our jobs please submit a request by telephone at 1-*. Please include your contact information and specific details about your required accommodation to support you during the process.

This telephone line is reserved solely for those with disabilities requiring accessibility assistance or an accommodation when applying for jobs. Messages left for other purposes such as not being able to get into the career website following up on an application or other non-disability related technical issues will not receive a response.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

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