Executive Housekeeper

Classification: ExemptDepartment: HousekeepingReports to:General ManagerSubordinates: Supervisors Room Attendants Laundry Attendants HousemenSummaryManagesthe functional areas of housekeeping guest services to ensure guestsatisfaction cleanliness associate satisfaction and maximum FunctionsProvides training; including safety trainings and standard operation procedures to all front desk personnel as directed by as a member of the Leadership Team Manager on Duty (when required) and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and oneself as a positive role model and example to a can do and guest first attitude at all efficient and effective and understands English to comply with function Operations Manager in the selection of housekeeping staff and work according to productivity standards and scheduled the work activities of the housekeeping staff under the direction of the Operations management staff of hotel in assuring housekeeping staff is practicing efficient and effective performance evaluations and reports to the General Manager to better understand areas of weakness in the department and plots strategies to overcome those guest complaints regarding cleanliness and service all completed guest rooms for compliance with brand any maintenance repairs to Maintenance requests are made in a timely on PMS as it pertains to functions of the housekeeping systems daily; finds and corrects any mistakes or with front desk team daily to ensure guests special requests are inventory to ensure a sufficient amount of necessary supplies are on Avendra program for ordering receiving and invoice and receives supplies to maintain appropriate inventory the execution of the hotels deep cleaning program according to Brand with housekeeping staff to meet or exceed benchmarked scores as it pertains to uses incentive programs for housekeeping control of lost and found as the responsibilities of housekeeping attendant laundry or houseman when other duties perform the jobsuccessfully an individual should demonstrate the following competencies:Problem Solving Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topicsCustomer Service Responds to requests for service and assistanceInterpersonal Maintains confidentialityOral Communication Responds well to questionsTeam Work Contributes to building a positive team spiritWritten Communication Writes clearly and informatively; Able to read and interpret written informationManaging People Makes self available to staff; Continually works to improve supervisory skillsDiversity Shows respect and sensitivity for cultural differences; Promotes a harassment-free environmentOrganizational Support Follows policies and procedures for including but not limited to dress code policies cell phone and social mediaAdaptability Adapts to change in the work environment; Manages competing demands; Able to deal with frequent changes delays or unexpected eventsAttendance/Punctuality Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on timeDependability Commits to long hours of work when necessary to reach goals; Follows instructions responds to ownership direction; Completed tasks on time or notifies appropriate person with an alternate planInitiative Asks for and offers help when neededPlanning/Organizing Prioritizes and plans work activities; Uses time efficientlyProfessionalism Treats others with respect and consideration regardless of their status or positionQuality Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure qualityQuantity Strives to increase productivitySafety and Security Observes safety and security procedures; Rectifies potentially unsafe conditions; Uses equipment and materials properlyWork EnvironmentThe work environment characteristic describe here are representative of those an employee encounters while performing the essential functions of this accommodations may be made to enable individuals with disabilities to perform the essential performing the duties of this job the employee is frequently exposed to work near airborne particles and toxic or caustic employee is occasionally exposed to wet or humid conditions (non-weather) extreme cold (non-weather); extreme heat (non-weather) and risk of electrical employee is subject to a fast paced working level in the work environment is :Department Heads: discuss and resolve housekeeping/cleanliness problems provide information for management reportingHotel Staff: communication to staffExternal:Guests: ensure satisfaction with housekeeping service resolve problems Vendors: to purchase suppliesPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this accommodations may be made to enable individuals with disabilities to perform the essential to see clearly objects at a far distance (20 feet or more).Corrective lenses to see clearly printed material at close range (12 inches or less).Corrective lenses to distinguish between and among to exercise depth perception to determine space and distance to exercise peripheral vision to be aware of objects within a large area while eyes are focused on one to hear in one of both ears so that verbal communication can be received understood and acted upon in a face to face of olfactory nerves to distinguish between and among odors and scents as to their appeal and level of to express oneself verbally with clarity on either a face to face or a telecommunications of body parts usually fingers and hands to ascertain the texture of objects or modities such as smooth/coarse sharp/dull etc.; as well as temperature stability to exert a reasonably paced mobility from one point to another within a generally accepted time frame and recognizing the conditions of the environment as to breadth/narrowness clutter to move and control ones torso so items can be picked up from a lower surface to flex legs at the knee so that individual can lower the body coming to rest on one or both to grasp hold set down redirect with hands or fingers turn control and manipulate objects and to control and utilize fingers in a dexterous and coordinated manner for such activities as writing typing keyboarding slicing chopping operating equipment to stretch body and extend arms to place or secure objects and commodities at a distance above to the side of or below the normal standing level of the to flex legs at the knees to lower body to move about on hands and knees and/or feet by mobilizing those body to use body parts usually arms and hands (occasionally shoulders and back) to elevate an object or commodity above its previous surface to ascent steps ladders and other vertical and semi-vertical surfaces to reach a higher to use body parts on a regular and continuing basis to repeat the same motions for a reasonable period of time without to flex legs at the knees and move the upper body forward and TypeFull TimeVaried Schedule8 hour shiftAM/PM/weekendsTravelNo travel is expected for this perform this job successfully an individual must be able to perform each essential duty requirements listed below are representative of the knowledge skill and/or accommodations may be made to enable individuals with disabilities to perform the essential years housekeeping supervisory experienceLanguage Ability:Ability to reach and comprehend simple instructions short correspondences and memos; Ability to write simple correspondencesMath Ability:Ability to calculate figures and amounts such as discounts interests and percentagesReasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written oral or chart/diagram form; Ability to deal with problems involving concrete variables in standardized situationsComputer Skills:A general knowledge of work processing and spreadsheet functionsCertificates and Licenses:No certifications neededAge:Must be 18 or to a variety of equipment used in the cleaning process.