Executive Director – Site Reliability Engineering – WM Technology

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking securities investment management and wealth management services. The Firms employees serve clients worldwide including corporations governments and individuals from more than 1200 offices in 43 countries.

As a market leader the talent and passion of our people is critical to our success. Together we share a common set of values rooted in integrity excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn to achieve and grow. A philosophy that balances personal lifestyles perspectives and needs is an important part of our culture.

Morgan Stanley Wealth Management Technology (WMT) is the global technology department responsible for the design development delivery and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management (MSWM) business. The department is comprised of 10 organizations: Sales Banking & Corporate-Client Technology Investment Products & Markets Technology Client Reporting Core Processing Private and International Wealth Management Technology Technology Integration Office Enterprise Infrastructure & Production Management Capital Markets Application & Data Services Deployment Planning & Release Management and the Chief Operating Office.

The Reliability Operations (RO) within WMT is responsible for providing swift courteous and knowledgeable customer service to end users of the production systems. This position is focused on user and systems support monitoring systems alerts and taking corrective action. Technical understanding is important as well as the ability to speak to users and understand their addition to direct user support tasks the team performs infrastructure related tasks including process configuration hardware capacity planning event management release work and support tool development to ensure any repetitive tasks are packaged to remove any element of risk.

The Reliability Operations team partners closely with WM business teams as well as the broader WM Tech organization and firmwide end user network and risk technology organizations. The team is responsible for maintaining the stability resilience and performance of the technology platforms that support WM business. This role focuses on ensuring systems deliver first class client investment and regulatory outcomes consistently resiliently sustainably and effectively.

Primary Responsibilities

• Own the end-to-end health and stability of production applications used across the WM Tech footprint intraday and in overnight batches (Architecture Operations Risk)

• Lead incident problem and crisis management including cross-functional war rooms and senior-level communication.

• Drive implementation of operational controls monitoring observability and capacity-management practices.

• Oversee change management readiness assessments and production transition for new technology capabilities.

• Establish and manage SLAs KPIs and operational dashboards to track technology performance and provide high degree of transparency to the business.

• Lead root-cause analysis and ensure remediation plans are completed and measured.

• Build strong partnerships with the broader IM Tech organization and the MSIM business organization.

• Manage and develop a cross regional team and foster a culture of accountability and operational excellence.

• Oversee vendor performance and adherence to service standards.

Skills Required

• Bachelors degree with 12-18 years in technology production management or related roles in financial services.

• Deep understanding of front-to-back asset-management workflows trading systems and data platforms.

• Demonstrated leadership in mission-critical technology operations and incident management.

• Demonstrated leadership in driving SRE practices across a technology stack leading to improved production stability.

• Demonstrated high degree of taking accountability for client outcomes rigor humility & partnership.

• Strong understanding of global client-service expectations and regulatory frameworks.

• Excellent communication skills with experience presenting to senior leadership.

• Strong organizational skills and ability to manage multiple priorities.

• Ability to lead cross-regional teams and influence stakeholders globally.

• Familiarity with monitoring observability automation and cloud/DevOps concepts preferred.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley we raise manage and allocate capital for our clients helping them reach their goals. We do it in a way thats differentiated and weve done that for 90 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

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Expected base pay rates for the role will be between $195000 and $275000 per year at the commencement of employment. However base pay if hired will be determined on an individualized basis and is only part of the total compensation package which depending on the position may also include commission earnings incentive compensation discretionary bonuses other short and long-term incentive packages and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion where individuals are hired developed and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate bringing a variety of backgrounds talents perspectives and experiences.

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