Executive Director – Alternative Funds Investor Relations

As Executive Director for Alternative Funds Investor Relations within Fund Services Operations you will report to the Global Head of Transfer Agency Operations and lead end-to-end Investor Relations service delivery for Alternative Funds. You will be accountable for deal execution oversight cash and settlement oversight investor/client reporting and query management.

You will lead a domestic team based in New York ensuring timely accurate and well-controlled delivery while advancing a modern scalable operating close partnership with Product Product Development and Technology you will execute the operating strategy enhance the client experience and drive continuous improvementparticularly through AI-enabled capabilities and automation.

Job Responsibilities:

• Own service delivery and operating performancefor Alternative Funds Investor Relations ensuring consistent execution across locations time zones and client segments.
• Accountable for production outcomes: deliver all investor/client outputson time complete accurate and controlled(including reporting packs statements notices and data-driven deliverables as applicable).
• Lead daily operationsacross critical workflows includingdealing support cash processes settlement coordination reconciliations/exception management andinvestor query intake-to-resolution.
• Strengthen risk management and controls: ensure robust governance escalation documentation and audit readiness; reduce operational risk through standardization and preventative controls.
• Define and execute the target operating model (TOM): optimize process design roles SLAs/KPIs coverage and location strategy to improve resilience and scalability.
• Deliver transformation with Product/Tech: translate strategy into operational requirements influence roadmaps and lead implementation of new capabilities (workflow data reporting client channels).
• Champion continuous improvement and AI adoption: identify high-impact opportunities for automation intelligent triage exception prediction and content generationwhile ensuring appropriate controls and measurable benefits.
• Develop leaders and talent: build a high-performing client-centric culture; coach managers manage performance and create clear development pathways.
• Own metrics and management reporting: implement a KPI/OKR framework across timeliness accuracy query cycle time breaks/aging risk events capacity and client outcomes.

Required Qualifications Capabilities and Skills:

• Proven senior leadership experience (7 years) runningmulti-location high-volume operational teams(c. 30 60 headcount) with accountability for SLAs and risk outcomes.
• Strong domain expertise infund services / transfer agency/ investor relations with depth acrossalternatives operating modelsand investor/client servicing expectations.
• Demonstrated ability toexecute complex changeacross operations product and technologyturning strategy into shipped improvements and measurable results.
• Excellent stakeholder management skills; ability to influence at senior levels and align cross-functional partners to outcomes.
• Strong command ofoperational risk and control disciplines(governance issue management remediation audit/regulatory readiness).
• Data-driven operator: able to build performance transparency diagnose root causes and drive sustained improvements.

Required Qualifications Capabilities and Skills:

• Experience modernizing Investor Relations service delivery throughworkflow digitization data standardization and reporting/platform enhancements.
• Demonstrated delivery ofAI-enabled operations improvements(e.g. intelligent case routing exception analytics automated client responses document/report automation) with clear control frameworks.
• Experience supporting global alternatives products (e.g. private equity private credit real assets hedge funds) and related lifecycle events.