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Executive Director — AEP Applicant Services
Job Location:
Monthly Salary:
Posted:
17 July 2026 (30+ days ago)
Posted:
Application Deadline:
14 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Ignite your passion for product innovation by leading customer-centric development inspiring solutions and shaping the future with your strategic vision and influence.
As a Product Director in Digital Acquisitions and Enablement Platform organization you will lead the Applicant Onboarding product area owning strategy roadmap and execution to modernize and scale end-to-end applicant services. You will drive innovation that improves applicant outcomes increases operational efficiency and strengthens risk and controlswhile advancing a self-service platform-first model that enables Lines of Business to launch and evolve onboarding experiences faster and more safely.
This role requires a product leader who combines deep technical credibility (including strong AI/GenAI literacy) with executive-level communication skills to engage confidently with Lines of Business product customers operations technology and control partners.
Job responsibilities
- Oversees the product roadmap vision development execution risk management and business growth targets
- Leads the entire product life cycle through planning execution and future development by continuously adapting developing new products and methodologies managing risks and achieving business targets like cost features reusability and reliability to support growth
- Coaches and mentors the product team on best practices such as solution generation market research storyboarding mind-mapping prototyping methods product adoption strategies and product delivery enabling them to effectively deliver on objectives
- Owns product performance and is accountable for investing in enhancements to achieve business objectives
- Monitors market trends conducts competitive analysis and identifies opportunities for product differentiation
- Lead the modernization growth and maintenance of applicant services strategies ensuring alignment with organizational standards and priorities.
- Establish strong relationships with partners and providers to ensure seamless applicant experiences and represent applicant services in interactions with local regulators.
- Coordinate across Operations Client Service and Technology to align service development with overall market strategy while partnering with Compliance to adhere to regulatory frameworks.
- Maintain a strong focus on risk and controls ensuring issues are identified escalated and managed effectively and transparently.
- Plan and deliver innovative information to applicants efficiently in various formats contributing to documentation related to applicant services.
- Demonstrate principled leadership in aspects of culture and conduct articulating the organizations competitive proposition and key differentiators.
Required qualifications capabilities and skills
- 8 years of experience or equivalent expertise delivering products projects or technology applications
- Extensive knowledge of the product development life cycle technical design and data analytics
- Proven ability to influence the adoption of key product life cycle activities including discovery ideation strategic development requirements definition and value management
- Experience driving change within organizations and managing stakeholders across multiple functions
- Comprehensive knowledge of the applicant lifecycle and solid understanding of business processes and risk controls.
- In-depth understanding of market participants client requirements and market practices demonstrated through established relationships and previous achievements.
- Proven track record in delivering and managing change effectively with strong analytical problem-solving and process re-engineering skills.
- Exceptional communication and presentation skills with the ability to convey clear concise messages and leverage the broader organization to achieve objectives.
- Excellent organizational and time management skills with the ability to manage and prioritize multiple tasks across different time horizons while meeting deadlines.
- Proven ability to manage teams both directly and through dotted-line relationships as well as across support areas to achieve overall objectives with a strong understanding of the regulatory environment and its impact on applicant services.
Preferred qualifications capabilities and skills
- Recognized thought leader within a related field
- Demonstrated leadership delivering self-service platforms and reusable capability models at scale.
- Strong applied AI/GenAI product delivery experience (use-case selection measurement governance partnership monitoring and responsible rollout).
- Confident executive presence with the ability to secure sponsorship align diverse stakeholders and communicate market and strategy narratives effectively.
- External industry engagement (forums panels standards groups) relevant to onboarding/applicant services.
Required Experience:
Director
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
