Were an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.
That simple idea grew into a platform that powers every part of care. Today more than 125000 practitioners use Fullscript for clinical insights lab interpretations patient analytics education and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.
We build tools that make care smarter and more human. Tools that save time simplify decisions and help practitioners stay closely connected to the people they care for. When everything they need is in one place they can focus on what matters most: helping people get better.
This is your invitation.
Bring your ideas your grit and your care for people.
Join us and shape the future of care.
The Executive Customer Success Manager Growth & Expansion (ECSM) owns the full lifecycle of Fullscripts enterprise accounts from onboarding through long-term account expansion. This role bridges the gap between Fullscripts platform and the complex needs of enterprise clients but its primary mandate is growth: converting a single-department foothold into a multi-department system-wide partnership. The ECSM builds and executes the strategic account plan that unlocks new specialties service lines and affiliated practices working at the executive level to do it while ensuring existing departments continue to realize and expand the value of the platform.
The Role
By leveraging a personalized consultative and strategic approach the ECSM will help accounts align their operational goals with Fullscripts capabilities ensuring immediate value from onboarding and continued compounding growth across the account. The ECSM will be responsible for achieving key performance and expansion metrics including prescribing practitioner growth ordering patients account-level revenue growth and new departments/specialties activated.
What Youll Do
Account Onboarding & Expansion Strategy
Design tailored onboarding strategies that address the unique needs of multi-location and multi-department organizations ensuring consistent implementation across all locations
Map the accounts full organizational structure departments service lines and affiliated/member practices to identify and prioritize the highest-value expansion targets beyond the initial contract
Build and execute a multi-year account growth plan that converts a single-department contract into a system-wide multi-specialty partnership
Translate department-level pilot results into a business case for expansion tailored to each new department or specialtys priorities
Position Fullscripts value technology and buyer needs to multiple stakeholders including C-level executives medical finance and operations via virtual and in-person discovery meetings training and business reviews
Serve as the primary and trusted advisor for expansion conversations building relationships with the executives service line directors and clinical leadership who control expansion into new specialties departments or affiliated practices
Monitor accounts for key milestones such as platform adoption rates and revenue growth to identify opportunities that deepen engagement foster long-term partnerships and position underutilized Fullscript features to increase value and revenue
Navigate complex matrixed governance and procurement processes to secure buy-in and agreements for new departmental rollouts
Collaborate with internal stakeholders (executive medical marketing support and data teams) and external stakeholders to create shared goals including increasing patient engagement streamlining workflows and driving platform usage
Coordinate training sessions for practitioners and staff including live demos walkthroughs and ongoing education programs to ensure users understand and maximize the platforms value
Partner with clinical liaisons marketing and implementation teams to replicate successful playbooks into new specialties and departments within the same account
Assist with the integration of Fullscript into existing workflows such as EHR systems tooling and catalog customization while identifying opportunities for further efficiency
Pipeline Ownership Reporting & Insights
Maintain a deep current understanding of accounts in pipeline timelines progress metrics financial overview challenges and risk mitigation alongside a clear department-by-department expansion pipeline including stakeholder maps and revenue potential
Prepare and deliver regular executive-level updates and business reviews to internal leadership and account stakeholders articulating value delivered to date and the case for expansion
Share product feedback from clients troubleshoot issues escalate product requests and bugs and represent the accounts broader network needs internally to shape Fullscripts approach to future enterprise growth
What You Bring
Customer-focused and strategic with a strong ability to build and grow relationships with key stakeholders including C-suite executives service line directors and multi-stakeholder buying committees
Proven experience managing and expanding complex enterprise accounts as an Account Manager Key Account Manager Sales Account Manager or similar with a demonstrated track record of growing a single-department or single-location contract into a multi-department system-wide partnership
Understanding of the US medical systems health system/MSO organizational structures governance and procurement processes and an appreciation for integrative and functional medicine
Strategic account planning and stakeholder-mapping skills this is a growth- and expansion-focused role not solely a support/satisfaction-focused one
Proficiency in Fullscripts value proposition and platform delivering client-focused solutions based on customer needs
Excellent listening negotiation executive communication and presentation abilities
Strong verbal and written communication skills and cross-functional orchestration skills
Ability to thrive in a fast-paced multitasking environment where change is the norm
Proficiency in CRM and sales software such as Salesforce and Gong and strong analytical skills
$100000 - $150000 a year
Why Fullscript
Great work happens when people feel supported trusted and inspired. At Fullscript we stay curious and keep finding smarter ways to make care better. We grow together take on new challenges and focus on impact. We put people first work as a team and leave egos at the door.
What to Know Before You Apply
Were grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team please apply directly through our careers page.
A quick note: Due to the high volume of applications were not able to respond to phone or email inquiries about application status. If theres a match our team will reach out directly.
Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at emailprotected.
All offers are contingent on successful background checks conducted in compliance with federal state and provincial laws.
We use AI tools to support parts of the hiring process including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Exec
About FullscriptWere an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.That simple idea grew into a platform that powers eve...
About Fullscript
Were an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.
That simple idea grew into a platform that powers every part of care. Today more than 125000 practitioners use Fullscript for clinical insights lab interpretations patient analytics education and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.
We build tools that make care smarter and more human. Tools that save time simplify decisions and help practitioners stay closely connected to the people they care for. When everything they need is in one place they can focus on what matters most: helping people get better.
This is your invitation.
Bring your ideas your grit and your care for people.
Join us and shape the future of care.
The Executive Customer Success Manager Growth & Expansion (ECSM) owns the full lifecycle of Fullscripts enterprise accounts from onboarding through long-term account expansion. This role bridges the gap between Fullscripts platform and the complex needs of enterprise clients but its primary mandate is growth: converting a single-department foothold into a multi-department system-wide partnership. The ECSM builds and executes the strategic account plan that unlocks new specialties service lines and affiliated practices working at the executive level to do it while ensuring existing departments continue to realize and expand the value of the platform.
The Role
By leveraging a personalized consultative and strategic approach the ECSM will help accounts align their operational goals with Fullscripts capabilities ensuring immediate value from onboarding and continued compounding growth across the account. The ECSM will be responsible for achieving key performance and expansion metrics including prescribing practitioner growth ordering patients account-level revenue growth and new departments/specialties activated.
What Youll Do
Account Onboarding & Expansion Strategy
Design tailored onboarding strategies that address the unique needs of multi-location and multi-department organizations ensuring consistent implementation across all locations
Map the accounts full organizational structure departments service lines and affiliated/member practices to identify and prioritize the highest-value expansion targets beyond the initial contract
Build and execute a multi-year account growth plan that converts a single-department contract into a system-wide multi-specialty partnership
Translate department-level pilot results into a business case for expansion tailored to each new department or specialtys priorities
Position Fullscripts value technology and buyer needs to multiple stakeholders including C-level executives medical finance and operations via virtual and in-person discovery meetings training and business reviews
Serve as the primary and trusted advisor for expansion conversations building relationships with the executives service line directors and clinical leadership who control expansion into new specialties departments or affiliated practices
Monitor accounts for key milestones such as platform adoption rates and revenue growth to identify opportunities that deepen engagement foster long-term partnerships and position underutilized Fullscript features to increase value and revenue
Navigate complex matrixed governance and procurement processes to secure buy-in and agreements for new departmental rollouts
Collaborate with internal stakeholders (executive medical marketing support and data teams) and external stakeholders to create shared goals including increasing patient engagement streamlining workflows and driving platform usage
Coordinate training sessions for practitioners and staff including live demos walkthroughs and ongoing education programs to ensure users understand and maximize the platforms value
Partner with clinical liaisons marketing and implementation teams to replicate successful playbooks into new specialties and departments within the same account
Assist with the integration of Fullscript into existing workflows such as EHR systems tooling and catalog customization while identifying opportunities for further efficiency
Pipeline Ownership Reporting & Insights
Maintain a deep current understanding of accounts in pipeline timelines progress metrics financial overview challenges and risk mitigation alongside a clear department-by-department expansion pipeline including stakeholder maps and revenue potential
Prepare and deliver regular executive-level updates and business reviews to internal leadership and account stakeholders articulating value delivered to date and the case for expansion
Share product feedback from clients troubleshoot issues escalate product requests and bugs and represent the accounts broader network needs internally to shape Fullscripts approach to future enterprise growth
What You Bring
Customer-focused and strategic with a strong ability to build and grow relationships with key stakeholders including C-suite executives service line directors and multi-stakeholder buying committees
Proven experience managing and expanding complex enterprise accounts as an Account Manager Key Account Manager Sales Account Manager or similar with a demonstrated track record of growing a single-department or single-location contract into a multi-department system-wide partnership
Understanding of the US medical systems health system/MSO organizational structures governance and procurement processes and an appreciation for integrative and functional medicine
Strategic account planning and stakeholder-mapping skills this is a growth- and expansion-focused role not solely a support/satisfaction-focused one
Proficiency in Fullscripts value proposition and platform delivering client-focused solutions based on customer needs
Excellent listening negotiation executive communication and presentation abilities
Strong verbal and written communication skills and cross-functional orchestration skills
Ability to thrive in a fast-paced multitasking environment where change is the norm
Proficiency in CRM and sales software such as Salesforce and Gong and strong analytical skills
$100000 - $150000 a year
Why Fullscript
Great work happens when people feel supported trusted and inspired. At Fullscript we stay curious and keep finding smarter ways to make care better. We grow together take on new challenges and focus on impact. We put people first work as a team and leave egos at the door.
What to Know Before You Apply
Were grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team please apply directly through our careers page.
A quick note: Due to the high volume of applications were not able to respond to phone or email inquiries about application status. If theres a match our team will reach out directly.
Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at emailprotected.
All offers are contingent on successful background checks conducted in compliance with federal state and provincial laws.
We use AI tools to support parts of the hiring process including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Join thousands on Fullscript in making health last with a platform for personalized treatment planning, active wellness support, and top-quality supplements.
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