Executive Casino Host

To increase the number of premium players in the database to assist in increased gaming and related revenues. Promote a positive image of our property and corporation. 

Communicate with existing and potential customers in a congenial manner. 

  Follow established procedures to obtain record and maintain customer information. 

  Prepare legible forms for customer reservations and amenities. 

  Utilize computer systems to analyze guest history and profitability to company. 

  Communicate necessary information to customers in written and verbal form. 

  Proactively interact with guests throughout the casino floor restaurants and VIP events to create memorable experiences and strengthen customer engagement. Travel to various player events to promote the property. 

  Extend complimentaries in accordance with company policy and procedures. Develop personal relationships with Premium Players and know their interests. 

  Telemarket and correspond with Premium Players as directed. 

Follow procedures and guidelines regarding credit and work with guests to establish lines of credit.

Monitor and contact Premium Players whose play has started to decline and try to reverse trend. 

  Promote property events and offers to customers while at the same time are aware of competitors promotions.

Qualifications :

Minimum 5 years of sales/customer service position experience and/or a minimum of 3 years as an Executive Casino Host with an adequate customer following preferred. Excellent communication skills

Basic computer knowledge and usage required

Appropriate business attire required. 

Additional Information :

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

No

Employment Type :

Full-time