Executive Assistant Temporary Assignment

Reporting to the General Manager responsibilities and essential job functions include but are not limited to:

• Coordinate and support special guest requests VIP arrangements and Make Special Happen moments in collaboration with departments
• Serve as the primary administrative partner to the General Manager & Hotel Manager ensuring the efficient day-to-day operation of the Executive Office

• Personally greet and engage internal and external guests offering a warm welcome addressing inquiries and ensuring seamless redirection when needed
• Act as a key point of contact for guest inquiries and concerns directed to the Executive Office; support timely thoughtful and personalized responses
• Partner with operational leaders to support guest recovery efforts follow up on service opportunities and help ensure resolution aligns with Fairmont standards
• Support guest experience initiatives by tracking auditing and following up on guest feedback (e.g. reviews surveys direct communications) to ensure accountability and continuous improvement
• Manage prioritize and coordinate all communications including telephone calls correspondence and executive-level inquiries with professionalism and discretion
• Coordinate complex calendars meetings and appointments; prepare agendas materials and briefing notes as required
• Prepare proofread and manage confidential correspondence reports and presentations on behalf of the General Manager
• Maintain organized and confidential filing systems for correspondence policies standards and sensitive matters
• Record transcribe and distribute meeting minutes ensuring clear documentation and follow-up on action items
• Support cross-functional initiatives and special projects ensuring timely execution and alignment across departments
• Maintain office operations including supply management and administrative systems
• Uphold all departmental policies procedures and safety standards
• Consistently demonstrate professional friendly and engaging service in all interactions
• Perform other duties as assigned

Qualifications :

• Previous experience in an administrative or executive support role required
• Previous hotel or hospitality experience strongly preferred
• Demonstrated ability to handle sensitive and confidential information with discretion
• Strong organizational skills with the ability to prioritize in a fast-paced dynamic environment
• Strong written communication skills with the ability to craft professional thoughtful and guest-centric correspondence in a timely manner
• Exceptional interpersonal and communication skills with a guest-focused mindset
• Proven ability to problem-solve think critically and support resolution of complex situations
• Proficiency in Microsoft Office applications required
• University/College degree in a related discipline an asset
• Highly responsible reliable and detail-oriented
• Ability to work cohesively as part of a team while also operating independently
• Ability to remain calm professional and solution-oriented under pressure

Additional Information :

Salary Range: $80000 to $100000

Visa Requirements:
Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D

Remote Work :

No

Employment Type :

Full-time