Examiner

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Job Description:

Job Duties: Conduct driver license examinations including automobile motorcycle and CDL knowledge skills and road tests; evaluate applicant performance and determine eligibility. Verify identity citizenship residency and immigration documents; review records and utilize fraud detection tools to ensure authenticity and compliance with federal and state requirements. Process driver licenses permits and identification cards; enter and maintain records in motor vehicle databases; ensure accuracy and confidentiality of information. Provide customer service by explaining licensing requirements testing procedures driving privileges restrictions appeals processes and agency policies to applicants and the public. Perform office operations including cash handling inventory control equipment troubleshooting opening/closing procedures facility readiness and coordination with support staff and vendors. Other duties as assigned and within the scope of the classification.

Requirements / Qualifications

Minimum Qualifications:Experience working with the public in a customer service capacity or working with motor vehicle laws.

Preferred Qualifications: Preferred qualifications include experience providing customer service in a public-facing environment; experience handling cash transactions and maintaining accurate records; familiarity with state motor vehicle laws licensing procedures or regulatory requirements; experience reviewing documents for accuracy and completeness; proficiency with computer systems and data entry; experience working in a fast-paced office environment; bilingual communication skills; and a demonstrated ability to remain calm and professional when interacting with diverse customers in challenging situations. A clean driving record and experience operating a variety of motor vehicles are also preferred.

Other: Candidates must possess a valid drivers license and maintain an acceptable driving record. Successful applicants will be required to complete agency-provided training including Driver License Examiner certification fraud detection training and defensive driving coursework. The position requires regular interaction with the public the ability to maintain confidentiality of sensitive information and the ability to work both independently and collaboratively in a team environment. Occasional travel between testing locations may be required. Candidates should be dependable detail-oriented and committed to providing excellent customer service while ensuring compliance with state and federal licensing requirements. Regular and reliable attendance required.

Knowledge Skills & Abilities:

The Motor Vehicle Examiner position requires basic knowledge of customer service principles and practices as well as familiarity with computer systems and office software. The position requires strong customer service and verbal and written communication skills to effectively assist applicants and explain licensing requirements. Employees must be able to communicate professionally with the public work independently and as part of a team and conduct road tests safely and objectively. The position also requires the ability to lift and transport equipment weighing up to 50 pounds and work outdoors in various weather conditions.

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Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position agency and employment status. For more information on benefits please visit: Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.