Senior Director, Business Process Automation (Informative Research)

At Stewart we know that success begins with great people. As a Stewart employee youll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report and a 2025 Top Workplace by USA Today. We are committed to helping you own develop and nurture your career. We invest in your career journey because we understand that as you grow so does our company. And our priority is smart growth by attaining the best people investing in tools and resources that enable success and creating a better home for all.

You will be part of an inclusive work environment that reflects the customers we serve. Youll be empowered to use your unique experiences passion and skills to help our company and the communities we serve constantly evolve and improve. Together we can achieve our vision of becoming the premier title and real estate services company.

Stewart is a global real estate services company providing title insurance settlement underwriting and lender services through our family of companies. To learn more about Stewart visit information can be found on . Get title industry information and insights at Follow Stewart on Facebook @StewartTitleCo on Instagram @StewartTitleCo and on LinkedIn @StewartTitle

Informative Research part of Stewarts family of companies is seeking a Senior Director Business Process Automation and is responsible for leading enterprise-wide initiatives to simplify automate and optimize business processes across the organization. This role partners closely with Technology Product Operations Customer Experience and Executive Leadership to identify opportunities for workflow automation AI-enabled solutions and process improvements that enhance efficiency reduce operating costs and improve customer outcomes. The Senior Director serves as a strategic advisor and change leader driving the adoption of intelligent automation while ensuring alignment with business objectives operational excellence security and governance standards.

Job Responsibilities

• Lead the execution of enterprise business process automation strategies that improve operational efficiency and scalability.
• Identify evaluate and prioritize opportunities to automate manual workflows across customer-facing and internal business operations.
• Partner with Technology Product and business leaders to design and implement automation initiatives that deliver measurable business value.
• Drive continuous process improvement efforts by analyzing workflows identifying inefficiencies and recommending innovative solutions.
• Develop and implement workflow automation intelligent routing process orchestration and AI-assisted operational capabilities.
• Evaluate emerging technologies and artificial intelligence solutions to improve customer service decision support operational efficiency and business processes.
• Ensure all automation initiatives comply with organizational security risk management compliance and governance requirements.
• Serve as a trusted advisor to business and operational leaders providing strategic guidance on process improvement and operational excellence.
• Collaborate with customer support and service organizations to identify opportunities to improve workflows productivity and customer experience.
• Establish and monitor key performance indicators (KPIs) to measure automation effectiveness process efficiency cost savings customer satisfaction and productivity improvements.
• Present business cases automation roadmaps and return-on-investment (ROI) outcomes to executive leadership.
• Champion organizational adoption of automation technologies and foster a culture of innovation and continuous improvement.
• Lead cross-functional change management efforts related to process redesign and technology implementation.

Education

• Bachelors degree in Business Administration Information Systems Computer Science Engineering Operations Management or a related field required.
• Masters degree (MBA or related discipline) preferred.
  

Experience

• 8 years of experience in business process improvement automation operational excellence digital transformation or related fields including leadership experience.
• Proven success leading enterprise-wide process optimization and automation initiatives.
• Experience partnering with technology and business teams to implement workflow automation and AI-enabled solutions.
• Strong knowledge of process improvement methodologies such as Lean Six Sigma or Business Process Management (BPM).
• Demonstrated ability to lead cross-functional initiatives influence stakeholders and drive organizational change.
• Experience with workflow automation platforms process orchestration tools and digital transformation technologies.
• Financial services mortgage title or other regulated industry experience preferred.

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process please contact us by email at .

Benefits

Stewart offers eligible employees a competitive benefits package that includes but is not limited to a variety of health and wellness insurance options and programs paid time off 401(k) with company match employee stock purchase program and employee discounts.