Event Technology Support Technician (Part-Time)

Event Technology Support Technician (Part-Time)

Trail Drive Management Corporation Properties:

Trail Drive Management Corp. (TDMC) is a not-for-profit venue management company in Fort Worth Texas. TDMC manages all aspects of venue management including but not limited to event booking event management marketing IT technical services food & beverage parking security housekeeping changeover maintenance and more. TDMC manages several venues in Fort Worth TX.

Job Summary:

Trail Drive Management Corp (TDMC) is looking for a part-time Event Technology Support Technician who will work with the Technology team to support event needs in a wide range of IT and technical areas. Working primarily evenings weekends and holidays based on the event schedule this role supports Food & Beverage Ticketing Guest Services Operations and other venue departments by troubleshooting technology issues in real time.

This position will be 100% on-site.

Essential Job Functions:

• Provide first-line technology support during arena events and special functions.
• Respond to and troubleshoot technology issues impacting staff guests vendors and event operations.
• Document incidents troubleshooting steps and issue resolutions.
• Maintain a professional and customer-focused approach while supporting venue operations.
• Monitor venue Wi-Fi and wireless infrastructure performance before during and after events.
• Assist with troubleshooting wireless connectivity issues affecting operational and guest-facing systems.
• Support the diagnosis of access point endpoint and device connectivity concerns.
• Coordinate with network administrators on escalated wireless and connectivity issues.
• Use network test equipment to verify wired copper and fiber connections are functioning properly.
• Support basic testing and validation of network drops patch panels switches and connected devices.
• Support Food & Beverage operations by troubleshooting POS terminals printers payment devices and related peripherals.
• Assist Guest Services and Ticket Operations staff with technology-related concerns including ticket scanners handheld devices and related systems.
• Coordinate with 24/7 integrated communications personnel communications vendors and support teams regarding radio and communication system issues.
• Assist with deployment collection and basic configuration of communications equipment.
• Support technology needs in operational areas premium spaces back-of-house locations and event control areas.
• Assist users with workstation software printer mobile device and peripheral issues.
• Support password resets account troubleshooting and general user assistance as directed.
• Perform related duties as assigned or requested.

Qualifications:

• Must be a minimum of 18 years of age.
• High school diploma or equivalent.
• One (1) year or more of customer service technical support help desk or related experience.
• Demonstrated ability to independently investigate technical issues identify potential root causes and recommend appropriate resolutions.
• Basic understanding of computer hardware mobile devices printers and peripherals.
• Basic understanding of wired and wireless networking concepts.
• Familiarity with Microsoft Windows and Microsoft 365 applications.
• Strong troubleshooting and problem-solving skills.
• Ability to work a flexible schedule including nights weekends holidays and extended hours based on event schedules.
• Able to communicate effectively with management guests and team members.
• Ability to handle multiple tasks in a fast-paced high-energy environment.
• Ability to work independently with minimal supervision while collaborating effectively with team members.

Preferred Qualifications:

• Have experience supporting technology in a sports entertainment hospitality convention center or live-event environment.
• Have experience supporting POS systems ticketing and communications systems or network infrastructure.
• Be familiar with structured cabling network switches wireless access points and endpoint connectivity troubleshooting.
• Have experience using network diagnostic and testing tools including cable testers fiber testing equipment or similar troubleshooting devices.
• Have experience supporting handheld devices scanners and mobile technology.
• Possess CompTIA A Network Cisco CCNA Microsoft 365 or similar technical certification.
• Possess an outgoing personality suited to providing exceptional customer service and a commitment to continuous self-improvement.
• Work well under high-pressure situations.

Working Conditions:

• Employees will work in an environment with fluctuating temperatures.
• Employees must have the ability to lift push and pull up to 50 lbs.
• Employees will regularly spend their shift standing/walking traveling stairs with limited to no sitting.
• Employees will be exposed to high noise levels and/or fluctuating lights in event settings.
• Employees must have the ability to reach lift and bend to perform job duties throughout the shift.
• Employees must be available to work part-time event-driven shifts primarily during evenings weekends and holidays.

Other Duties:

• Typical event shifts may range from approximately 7 to 8 hours with many evening shifts occurring around 4:30 pm 11:30 pm based on event needs.
• During the Fort Worth Stock Show and Rodeo (Mid-January through early February) there will be opportunities for significant consecutive-day shifts ranging from 8 am 8 pm
• This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required. Duties responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.