Event Staff Supervisor | Part-Time | Ryan Field at Northwestern University

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

As an Event Staff Supervisor you will play a key leadership role in delivering a safe friendly and memorable experience for every guest. You will oversee and support team members in various rolesincluding ushers ticket scanners greeters and concourse customer service staffwhile ensuring that each area of the venue operates smoothly and efficiently. Your responsibilities include training coaching and supervising staff responding to guest concerns and maintaining high service standards across all touchpoints. With a strong focus on safety communication and guest satisfaction youll help create an atmosphere where fans feel welcome informed and excited to return.

This role pays an hourly rate of $22.00 - $25.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 6 2026.

The new Ryan Field will create a world-class home for Northwestern University Athletics and a best-in-the-nation football experience for fans and players and be a year-round asset for the community.

• Provide direction oversight and supervision of the event staff employees.
• Provide training coaching and supervision of Potential Supervisors.
• Function room and after-hours coverage as needed.
• Provide the primary level of guest assistance in the seating area.
• Maintain a thorough knowledge of building policies procedures and event requirements.
• Provide access control and crowd management and ensure the venue is safe for guests.
• Direct guests and provide venue information.
• Act upon all comments/complaints in a prompt and friendly manner.
• Complete appropriate reports when necessary
• Ensure a safe and fun environment for all guests staff and performers.
• Event staff employee uniform laundry/equipment responsibilities including inventory.
• Other duties as assigned.

• 2-3 years of experience in restaurant hospitality or live event operations; prior supervisory experience preferred.
• Proven ability to lead teams in fast-paced outdoor event environments.
• Strong problem-solving skills with the ability to remain calm and professional under pressure.
• Excellent interpersonal and customer service skills.
• Flexible availability including weekends evenings holidays and outdoor work in varying weather conditions.
• Physically able to stand for extended periods and lift/carry heavy objects as needed.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.