EVENT OPERATIONS MANAGER, CITYSPACE, WBUR Business Partnerships

Event Operations Manager CitySpace (WBUR)

Location: CitySpace 890 Commonwealth Avenue Boston MA

Reports to: Marketing & Campaign Manager

Employment type: Full-time (hybrid in the office with flexible schedule to support early morning evening and weekend events on-site at CitySpace)

WBUR Bostons NPR operates CitySpace a dedicated event venue and creative hub for live programming corporate and nonprofit events and community gatherings. The Event Operations Manager is responsible for planning coordinating and executing all operational aspects of rental client events at CitySpace. Focused solely on logistics and production rather than sales this role delivers safe smoothly run high-production events for external rental clients across corporate social and nonprofit sectors. The ideal candidate brings a proven track record executing high-value events excellent
project management and technical coordination skills a client-first mindset strong attention to detail physical stamina and the ability to make quick decisions under pressure. This position works closely with the Venue Sales Manager and cross-functional event teams in marketing and audio/visual. This role reports to the Marketing & Campaign Manager. This role is based in Boston MA. Work hours are flexible to accommodate early and late events.

Key responsibilities:

• Serve as primary on-site lead for operational delivery of rental client events at CitySpace ensuring all specifications timelines and client expectations are met.
• Develop and maintain event floor plans A/V cue sheets load-in/load-out schedules and client facing planning documents.
• Coordinate with clients internal teams (Technical Operations Marketing Facilities Security) and external vendors to confirm deliverables timelines and
  logistics.
• Enforce CitySpace policies and venue guidelines for catering entertainment decorations signage sponsor activations alcohol service and load-in/load-out procedures.
• Oversee vendor logistics including catering orders rental orders delivery windows storage needs access/egress and vendor credentials.
• Assist in developing and updating venue FAQs standard operating procedures (SOPs) safety protocols lists of preferred vendors and training materials.
• Act as a client-facing operations lead providing consultative guidance on logistics while maintaining a client-first approach to execution.
• Oversee event setup and breakdown as required including moving and arranging chairs/tables placing linens and managing vendor load-in/out.
• Ensure kitchen concessions and common areas are tidy and compliant with venue standards after events.
• Foster an environment of openness teamwork and cross-departmental collaboration.

Required qualifications:

• 3-5 years executing conferences corporate/social events sponsorship activations or venue operations with highprofile clients.
• Proven track record managing highproduction event logistics.
• Strong project management organization and timemanagement skills.
• Excellent written and verbal communication.
• Collaborative clientfirst mindset with ability to problem-solve under pressure.
• Ability to build strong relationships both internally across the organization as well as externally with clients and third-party vendors & events teams.
• Detailoriented with solid documentation and recordkeeping habits.
• Availability for evenings weekends and holidays as needed.
• Ability to lift 25 lbs navigate stairs and stand for extended periods.

Preferred qualifications:

• Familiarity with venue management or CRM software.
• Previous experience coordinating technical production details (lighting audio/visual) and working closely with technical teams.
• Certification in event management hospitality or safety (e.g. ServSafe Event Safety Alliance training) is a plus.
• Experience managing vendor contracts permits and insurance requirements.