Event AV Support Technician

Knowledge of:

• Audio and video production techniques and equipment operation.

• Conferencing software social media platforms and web publishing.

Skills in:

• Operation in the use of AV equipment and software such as Zoom Teams Office 365 Planning Pod Adobe Creative Suite and Epiphan Pearl.

• Projectors video transmission audio signal flow and lighting.

• Communication collaboration problem solving and time management.

Ability to:

• Communicate complex ideas clearly concisely and respectfully in plain language both orally and in writing.

• Provide excellent customer service by actively listening being patient and displaying empathy with a service-oriented attitude.

• Maintain social awareness by reading room dynamics understanding others reactions and adjust approach accordingly.

• Establish effective working relationships with employees other agencies the media and the public. Work well under pressure and maintain composure while troubleshooting issues during an event.

• Adapt and be flexible to change requests pivoting quickly to address needs.

• Plan well and be prepared for event to ensure all technology requested is tested and ready on schedule.

• Pay attention to detail so that documentation labels signal flows and cues all occur on schedule.

• Be dependable and reliable showing up for work on time and executing tasks within the designated timeframe.

• Learn new systems and processes as well as receive feedback to improve the customer experience.

Education:

• Associate degree in information technology video production or related field.

Experience:

• Two years of relevant experience supporting multimedia productions and events.

• Other combinations of education or experience may be substituted including certifications such as CTS or ANP through AVIXA.

Minimum Physical/Mental Requirements:

• May require 8 or more hours a day working with audio visual/IT equipment.

• May require more than a 40-hour work week.

• May work weekends or after hours to assist with events and perform systems upgrades or changes.

• May require on-call work to support events.

• May require lifting and moving equipment weighing up to 40 pounds.

• May require performing tasks at elevated heights including the use of ladders or other access equipment.

• May require frequent contact with the public.

Hours of Operation:

• The Montana Heritage Center operates seven days a week and is open all holidays except Thanksgiving and Christmas.

• As an employee of the Montana Historical Society your work hours may fall outside the regular Monday to Friday 8:00 a.m. to 5:00 p.m. schedule.

Required Materials:

The following documents must be submitted to be considered for this position (be sure to mark each attachment as relevant):

• Cover Letter

• Resume

• State of Montana Applications

Montana Historical Society is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9 your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify please visit the E-Verify website found here Event AV Support Technician is responsible for the setup operation and disassembly of audio video lighting and projection systems for live events. This position ensures optimal technical performance conducts sound checks troubleshoots equipment/system issues in real time and collaborates effectively with clients and MTHS staff in a team environment to achieve desired production outcomes.

Representative Duties:

• Setup and operation of audio and video equipment including cameras microphones lighting and AV control interfaces to deliver a variety of multimedia products for live streaming video conferencing and digital distribution.

• Create documentation provide training and troubleshoot technical issues in real-time for on premise virtual and hybrid events meetings and classes for various internal and external audiences.

• Maintain inventory perform routine maintenance and upgrades to ensure all equipment functions optimally.

• Coordinate pre-production activities which involve interacting with clients operating/supporting all video and audio equipment and setting up for events including staging when needed.

• Transport and set up portable equipment including lighting and audio.

• Document train support and host events meetings and training.

• Edit organize and publish accessible multimedia content for multiple platforms.

• Evaluate and purchase audio-visual and IT equipment.

• Perform video postproduction tasks which include reviewing footage applying edits adding graphics special effects music sound design and color treatment in accordance with final multimedia production concept and WCAG 2.1 level AA accessibility guidelines.

• Ensure any required postproduction digital content is indexed/backed up according to state policies and is easily accessible.