Estate Host

About Us

Treasury Wine Estates (TWE) is one of the worlds largest wine companies and we are proud of our portfolio of brands that have tremendous heritage rich quality and a reputation for excellence across the TWE we are led everyday by our purpose Boldly Cultivating. We are boldly cultivating value through our brands wine people & environment for enriched and joyful communities.

At TWE we cultivate our teams to be their very best. And in turn our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the worlds most desirable luxury wine company known for the experiences we create for our consumers customers partners suppliers and our people. Learn more about ourpeople promise and our renownedportfolio of global brands.

About the Role

The Estate Host works in unison with all departments providing exceptional customer service while offering a welcoming and memorable experience for business clients and guests. This role is responsible for helping communicate the uniqueness of the winery through a consistent and impactful brand message.

Key Responsibilities

• Serve as an ambassador of the company by delivering exceptional customer service.

• Coordinate confirm and manage guest reservations via phone email and CellarPass.

• Schedule and choreograph appointments to ensure optimal guest flow within tasting room space constraints.

• Welcome greet and direct guests providing facility information and general assistance in person and by phone.

• Manage reservations seating and table assignments to maximize traffic maintaining awareness of table availability guest location and business flow.

• Assign tables to wine educators within designated sections and communicate guest details.

• Capture and maintain accurate guest data at reservation confirmation and arrival ensuring reservation software accuracy.

• Prepare daily tasting room tasting and event schedules and support internal and external communication through reservation phone and email lines.

• Ensure tables are properly located and set daily for anticipated reservations and keep merchandise neat and stocked.

• Communicate tasting room traffic levels and VIP guest information.

• Build and retain ambassadors through guest engagement follow-up and accurate enthusiastic descriptions of tasting room options.

• Support tasting room operations and onsite events.

About you

• Excellent customer service skills
• Professional personal presentation
• Strong verbal and written communication skills with polished professional English
• Ability to multitask remain detail-oriented adapt to change and work effectively under pressure
• Punctual reliable and flexible
• Knowledge of Paso Robles wineries restaurants and hotels is a plus
• Ability to speak Spanish is a plus
• Valid California Food Handlers Certification
• Must be at least 21 years of age

Why youll love it here

Our culture is built on bringing our whole selves being courageous and delivering together its our DNA and the heart of who we are at TWE. We prioritize your growth with access to global career opportunities and structured programs designed to support your health wellbeing and career development. Learn more about our benefits and culturehere.

Benefits depend on your work category and may include

• Paid Time Off:Competitive vacation sick leave and 12 paid holidays. Plus a TWE4ME Day a day to spend however you choose!

• Paid Parental & Caregiver Leave:Generous time off for lifes big moments.

• Volunteer Days:Get paid to give back2 full days each year!

• Flexible Work Options:Find your flexhybrid and custom schedules available for certain roles.

• Wellbeing First:Medical dental vision free mental health support and an award-winning wellness program.

• 401(k) withCompany Match:100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment.

• Paid Time Off:Competitive vacation sick leave and 12 paid holidays.

• Wine Perks & Discounts:Enjoy exclusive employee pricing on the worlds best wines plus receive a generous product allowance.

• Recognition & Rewards:Celebrate wins and earn fun rewards.

It takes all varietals

Just like the wide range and variety of brands in our wine portfolio TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status disability or any other legally protected characteristic. If you require assistance or accommodation during the application process please contact quoting the job title and reference number.

Apply Today

The anticipated base salary range for this position is $17 per hour. Actual compensation will be determined based on several factors including but not limited to relevant experience skills qualifications education geographic location internal equity and market considerations. This position may also be eligible for incentive compensation bonuses commissions and/or a comprehensive benefits package as applicable. The salary range listed reflects the expected hiring range for this position at the time of posting. Treasury reserves the right to modify compensation ranges and benefits at any time subject to applicable law.

For Tasting Room Roles:

The compensation ranges and eligibility for additional compensation components listed above reflect Treasurys good faith estimate at the time of posting. Treasury reserves the right to modify compensation ranges incentive plans and benefits at any time subject to applicable law.