ERP & IT Support Specialist

Buildingstars is a commercial cleaning franchisor with the strongest business model in the industry. Recognized as an Inc 500 and 5000 Company multiple times an Entrepreneur 500 Company 20 years in a row and Buildingstars has been named as one of the Top Workplaces for 9 years in a row. Due to tremendous growth we are looking an entry level ERP & IT Support Specialist to join our team at our headquarters in Maryland Heights MO. Youll spend the majority of your time supporting and administering our core business applications primarily NetSuite along with Google Workspace Zoom and SAP Concur while also providing hands-on technical support for hardware issues both in person for local staff and remotely for colleagues at our other regional offices (PCs phones and related equipment).

This is a great opportunity for someone early in their IT career who wants exposure to both application/ERP administration and traditional desktop/hardware support with room to grow into a more specialized systems or administration role.

ERP & Application Support (primary focus)

• Serve as first-line support for NetSuite users troubleshooting login issues permissions saved search/report questions and basic record errors

• Assist with day-to-day NetSuite administration tasks: user setup role/permission assignments and basic configuration changes under guidance from senior staff

• Support and triage issues in Google Workspace (Gmail Drive Calendar admin console basics) Zoom telephony SAP Concur and others

• Document recurring issues and their resolutions to build out internal knowledge base articles

• Escalate more complex NetSuite/SuiteScript issues to senior NetSuite administrators/developers with clear well-documented tickets

• Help test and validate changes (new fields workflows saved searches) before they go live

• Lead our onboarding/offboarding processes for employees to ensure consistently smooth and efficient transitions - including access controls hardware configuration and deployment and inventory management

Hardware & Technical Support (secondary focus)

• Troubleshoot PC hardware and software issues (desktops laptops peripherals) for local staff in person and for staff at other regional offices remotely

• Support office and mobile phone issues including setup and basic troubleshooting

• Assist with new equipment setup imaging and deployment for new hires

• Maintain inventory of IT hardware and assist with basic asset tracking

• Provide friendly patient support to non-technical end users in person and remotely

• 02 years of experience in an IT support help desk or application support role (internships and relevant coursework count)

• Familiarity with ERP systems ticketing systems or business applications is a plus direct NetSuite experience is not required but a willingness to learn it deeply is

• Basic understanding of PC hardware troubleshooting (Windows environment)

• Comfortable picking up new software tools and systems (Google Workspace Zoom SAP Concur etc.)

• Strong communication skills youll be working directly with end users of varying technical comfort levels

• Detail-oriented organized and good at documenting your work

• A problem-solver whos comfortable saying I dont know but Ill find out

• You are comfortable interacting with personnel from first day entry-level employees to tenured executives

• Any exposure to NetSuite SQL or scripting (even personal projects)

• Experience with remote support tools

• A relevant associates or bachelors degree or equivalent hands-on experience/certifications (CompTIA A etc.)