Equipment Service Technician (GI) III

Are you mechanically inclined with a knack for hands-on work Do you enjoy a flexible schedule and working independently Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience If you want to work for a great company where you will have the opportunity to advance your career join our growing team as an Equipment Service Technician.

The Equipment Service Technician is a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing this role our ES Techs perform effective on-site preventative maintenance troubleshooting repair equipment modification and installation support on complex mechanical electro-mechanical and electronic units primarily in a hospital environment under a highly regulated time-sensitive environment. Working with cross-functional teams (Tech Support Engineering Service Contract Management) the ES Tech escalates issues appropriately and utilizes advanced technology platforms to complete compliance-regulatory requirements resolve and document troubleshooting issues and improve the overall Customer addition the technician will provide Customers with information pricing and options utilizing clear proactive communications during all service phases to optimize Customer operations and provide a One of A Kind experience.

This is a safety sensetive position.

• Drives Customer satisfaction as a primary relationship partner through pro-active professional communication and commitment to resolving complex and rare Customers issues/problems expediently. Using that knowledge provides superior service. Addresses challenging Customer issues as the escalation point for peers and supports coordinates plan of action with internal STERIS partners (engineering technical support analytics and R&D) to drive optimal outcomes.
• Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures and maintain vendor credentialing in accounts as needed.
• Implements new service initiatives facilitating early adoption across the District team as the subject matter expert. Routinely reviews key performance metrics for the District with the District Service Manager making recommendations and decisions to positively impact the Customer Experience and improve overall District performance.
• Manages STERIS assets utilizing electronic inventory management platform to maintain inventory tools personal protective equipment vehicle etc. to prescribed levels.
• Demonstrates expert troubleshooting skills with abilities to repair overhaul or refurbish standard and special purpose equipment new equipment and systems components.
• Advanced understanding of all STERIS equipment and ability to resolve issues and direct resources to accomplish the job.
• Leads complex projects and act as liaison between the team and service operations. Provides training to team on new STERIS equipment addressing any technical training challenges.
• Perform daily administrative duties using multiple application platforms and technology equipment (laptop smartphone related software). This includes but is not limited to scheduling effective communication completion of service reports and activities on-site daily; Actively learning new technologies and software applications as they become available to improve productivity. Trains junior technicians on systems and processes.

• High School Diploma or GED with minimally 8 years of progressive work experience including minimumof 5 years direct experience including 3 years with STERIS equipment *
• Successful in achieving ESS II training and promotional requirements.
• Minimum of 2 yearsofdemonstrated leadership experience (e.g. leading teams projects processes).
• Proven Customer and team engagement skills (Agile). Adaptable seeks diverse views and models respect and collaboration.
• Adopts and champions Agile team practices and processes with ability to transfer this knowledge to others.
• Experienced change agent with ability to manage own workload and help balance work across the team models initiative and continuous learning.
• Effective written and verbal communication skills.
• Skilled in identifying and recommending/quoting Customer solutions using professional judgement and communications and ability to coach others.
• Identifies escalates and takes action to mitigate risks.
• Ability to establish effective home office (High Speedinternetconducive working space secure company owned equipment and info).
• Ability to work flexible hours sometimes outside normal business hours and overnight travel.
• Basic computer skills (MS windows/email navigation mobile app data input into multi systems).
• Valid drivers license and the ability pass all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.

*Associates degree or related certifications in technical/mechanical area competitive equipment training or related military experience may be considered towards technical experience requirement.

This is a safety sensitive position.

• We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.
  
  Here is a brief overview of what we offer:
  
  Market Competitive Pay
  Extensive Paid Time Off and (9) added holidays
  Excellent Healthcare Dental and Vision Benefits
  Company Vehicle
  Company Cell Phone/Laptop
  Tools Equipment Uniforms provided
  Long/Short Term disability coverage
  401(k) with company match
  Maternity & Paternal Leave
  Additional add-on benefits/discounts for programs such as Pet Insurance
  Tuition reimbursement and continued education programs
  Excellent opportunities for advancement and stable long-term career