EPIC MyChart Analyst

• Utilizing significant technical experience and expertise the Technical Lead supports an application or infrastructure team with planning system analysis design application build testing maintenance support and completion of assigned project work.
• This role is critical to solution development and technical strategy with a focus on necessary product evolution. The Technical Lead applies knowledge of healthcare workflows and customer needs within their domain to inform recommendations for solutions and service implementation.

• Provide architectural expertise direction and industry knowledge to support optimally functioning teams and tools that contribute to organizational goals.
• In collaboration with leadership proactively manage and recommend optimization and process-improvement opportunities.
• Lead integrated discussions focused on problem identification resolution options and cross-team collaboration.
• Collaborate with stakeholders on complex workflows upgrades system changes and enhancements to outline capabilities and required decisions.
• Communicate difficult concepts and negotiate with stakeholders to reach consensus when appropriate.
• In collaboration with leadership develop and monitor team goals and objectives including delegating tasks as needed.
• Develop long-term technical roadmaps and short-term tactical plans for managing and maintaining IT tools and applications.
• Evaluate document and present solution requirements estimated durations and risks associated with design choices.
• Develop and deliver ongoing education to build and enhance team members knowledge and subject-matter expertise.
• Provide input to management regarding hiring decisions and performance coaching.
• Lead projects or cross-functional sections of projects as assigned.
• Create and deliver presentations to leaders distilling complex technical designs risks actions and high-level work details.
• Perform duties and functions of assigned team technicians as needed.

• 8 years of IT experience specifically within the applicable function such as Clinical Cybersecurity Network or related areas.
• Expert knowledge of position-specific technologies industry standards and emerging trends.
• Flexible leadership style with the ability to respond to changing and varied customer needs.
• Demonstrated ability to establish positive relationships with teams peers stakeholders and customers.
• Ability to foster a positive and inclusive work environment.
• Strong ability to negotiate manage competing priorities and communicate effectively across all organizational levels.
• Expertise in:
  • Strategy
  • Process Improvement
  • Application Design
  • Project Management
  • Solution Design
  • Technical Domain Expertise

• 8 years of IT experience
• Function-specific experience may include Clinical Cybersecurity Network or related technical domains.

Candidates should demonstrate:

• Alignment with evolving digital health trends.
• Experience leading patient and stakeholder experience initiatives.
• Patient-facing Epic build experience particularly with:
  • MyChart
  • Cadence
  • Healthy Planet
  • Ambulatory (AMB)
• Experience independently leading Epic build initiatives.
• Experience with customer ideation and solutioning for needs that cross multiple applications.
• Experience partnering with operations to develop solutions such as:
  • Patient outreach campaigns
  • Digital therapeutic workflows
  • Patient engagement initiatives
  • Self-scheduling and MyChart messaging workflows

• Two Epic certifications are required.
• Additional certifications including Ambulatory and Cadence may be considered and are beneficial for understanding patient engagement workflows such as self-scheduling and MyChart messaging.

• Bachelors degree

  OR

• Equivalent professional experience.

• Masters degree

• Two or more Epic certifications as approved by department leadership.