Epic Clinical IT Applications Manager
Job Location:
Atlanta, GA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Shepherd Center
With five decades of experience Shepherd Center provides world-class clinical care research and family support for people experiencing the most complex conditions including spinal cord and brain injuries multi-trauma traumatic amputations stroke multiple sclerosis and pain. An elite center ranked byU.S. Newsas one of the nations top hospitals for rehabilitation Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.
Shepherd Centers culture is one of hope humor and hard work. You will enjoy career growth strong relationships with co-workers strong support from leadership and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.
Shepherd Center is seeking an experienced Epic Application Manager to lead a clinical and ancillary applications team supporting Epic and related healthcare systems. This role is ideal for a collaborative Epic leader who enjoys developing people partnering with operations solving complex workflow challenges and helping a mission-driven specialty hospital continue to optimize its EHR environment.
This position requires both strong people leadership and advanced Epic application expertise. The manager provides team leadership while also functioning as a hands-on senior analyst guiding and directly supporting design build testing upgrades issue resolution production support and ongoing optimization.
The manager serves as a key bridge between Information Systems clinical and ancillary operations analysts end users our Community Connect partner Epic representatives and third-party vendors. The ideal candidate is an experienced Epic analyst or application leader who enjoys both leading people and staying close to the work. This is a player-coach role suited for someone who is comfortable balancing team management hands-on build project execution production support and operational partnership
Key Responsibilities
Team Leadership & Staff Development
- Lead and support the Epic Clinical/Ancillary Applications team fostering a positive respectful and accountable work environment.
- Set clear expectations priorities goals and regular touchpoints with team members.
- Provide coaching feedback recognition mentoring and performance management.
- Manage staffing plans workload assignments timekeeping and on-call scheduling.
- Serve as an escalation point for complex application workflow integration and end-user issues.
Epic Build Configuration & Application Support
- Prioritize system requests working with operational leaders - based on organizational needs risk urgency and team capacity.
- Perform / oversee complex Epic build configuration validation testing troubleshooting optimization and maintenance.
- Lead and analyze workflow design build decisions integrated testing issue resolution and operational readiness.
- Review and validate analyst build for quality consistency maintainability and alignment with operational needs.
- Implement approved system changes following change control processes.
Epic Projects Upgrades & Optimization
- Lead and support cross-functional Epic projects enhancements and optimization efforts.
- Participate in and oversee Epic upgrade activities including Nova Notes IRDs SUs RAs build testing validation deployment and post-live support.
- Perform application and integrated testing document results and coordinate issue resolution.
- Provide senior-level analyst support for high-priority initiatives production issues and operational escalations.
- Facilitate meetings with team members and stakeholders to review priorities progress risks and upcoming work.
Operational Partnership & Communication
- Build strong relationships with clinical leaders ancillary departments operational partners analysts end users super users vendors Epic and Community Connect partners.
- Translate technical concepts into clear meaningful communication for operational technical and leadership audiences.
- Collaborate across clinical ancillary financial technical and operational teams to improve system effectiveness.
- Communicate project status risks issues decisions and resource needs clearly and timely.
Compliance Documentation & Support
- Maintain knowledge of clinical/ancillary operations regulatory requirements Epic functionality and industry best practices.
- Develop and maintain system documentation support materials and knowledge base content.
- Participate in Tier 2 on-call support rotation as needed.
- Deliver customer service aligned with Shepherd Centers mission and pillars of excellence.
- Perform other related duties as assigned.
Required Minimum Certification
- Active Epic certification in at least one relevant Epic application required; multiple Epic certifications preferred. Examples may include EpicCare Ambulatory ClinDoc Orders Radiant Willow Beaker MyChart or another Epic application.
Required Minimum Experience
- Minimum of three years of progressive healthcare IT Epic application clinical operations ancillary operations integration analytics or related healthcare technology experience required; five or more years preferred.
- Evidence of progressive leadership experience required which may include formal management team lead responsibilities project leadership mentoring supervision or equivalent experience.
- Experience functioning as an Epic senior analyst application lead or similar IT applications role required.
Preferred Qualifications
- Prior experience managing or leading an Epic applications team.
- Experience supporting one or more areas such as Ambulatory Orders ClinDoc Lab Pharmacy Radiology/Imaging MyChart or integrated clinical workflows.
- Experience in a hospital rehabilitation academic medical center specialty care or complex healthcare environment.
- Experience with Epic upgrades Nova Notes integrated testing change control and optimization.
- Multiple active Epic certifications preferred.
- Experience with ServiceNow or similar IT service management tools.
Required Minimum Education
Bachelors degree in Nursing Allied Health Information Technology Computer Science Healthcare Administration or a related field required.
Required Experience:
Manager
About Company
Get the best spinal cord and brain injury rehabilitation care at Shepherd Center Atlanta. Learn about our patient programs and exceptional outcomes.
