Entry Level IT Helpdesk Support

IT Help Desk Support (Entry-Level)

About the Role & Our Team

We are a tight-knit IT department supporting20remote sites and a highly distributed retail environment across the Fusz Automotive Network. We are looking for an enthusiastic entry-level IT professional to join our team. We do notrequirea college degree for this position; what we care about is your genuine interest in technology your foundational understanding of how computers and networksoperate and your drive to figure things out.

If you are a tinkerer who understands the basics but wants hands-on experience in a real enterprise environment we are willing to teach and mentor you. You will start as a generalist handling front line support but as you grow you will have the room to semi-specialize in the areas of IT where you excel.

Applicant Requirements & Mindset

• Motivated to Learn:Self-managed adaptable and possess a strong desire and ability to learn.

• Independent but Collaborative:Able to self-direct and complete assigned tasksin a timely mannerwithout needing your handheld butknowing when to ask for help.

• Flexible Generalist:This is a generalist help desk position. We value and encourage specializing as you grow but team members will always need to jump in and help with anything.

• Productive in Downtime:Proactive in seeking out additional tasks and skill-building activities when the ticket queue is clear. We encourage you to use educational materials mirror other IT staff or set up test environments (like VMs or network benches) to upskill.

• Customer-Focused:Able to communicate and interact with all employees in a personable and respectful manner.

• Physical Capability:Able to lift a minimum of 40 lbs for hardware deployments.

• Travel Readiness:Able to commute between locations. Reliable transportation is necessary as we have several locations across the STL Metro area (mileageisreimbursedmonthly;the current IRS rate is $0.725 per mile). You must alsopossessa Real ID (or sufficient documentation) for commercial flights to our out-of-statelocations andbe flexible for occasional out-of-state overnight stays.

Technical Foundation & Problem-Solving

• Core Understanding:Possess a strong foundational understanding of computer hardware software applications and Windows operating systems.

• Troubleshooting Skills:Demonstrate strong problem-solving abilities to handle support tickets and unplanned issues efficiently and in order of importance.

• Eagerness to Expand:A baseline understanding of IP networking and wireless infrastructure with a readiness to learn identity management (like Active Directory/Entra ID) and support enterprise-grade network ecosystems.

Schedule & Availability

• Current Hours:Tuesday and Thursday (9:30 AM 6:00 PM) Wednesday and Friday (10:30 AM 7:00 PM).

• Mandatory Weekends:Consistent Saturday coverage (8:00 AM 4:30 PM) is a critical requirement for this role.

What We Offer

• Health & Wellness:Extremely competitive Medical RX Dental and Vision Reimbursement Plans. Additional voluntary benefits include vision cancer critical illness and accident coverage.

• Financial & Future Security:401(k) Plan with Company Match alongside Company-paid Life Insurance Accidental Death & Dismemberment (AD&D) and Long-Term Disability (with voluntary Universal Life and Short-Term Disability options).

• Paid Time Off:Comprehensive time-off package including Vacation Holidays Personal Time Off (PTO) and Bereavement Leave.

• Perks & Development:Employee Discounts Referral Bonuses Academy Training and Athletic Scholarships.