Enterprise Systems Support Manager

The Enterprise Systems Support Manager is responsible for providing leadership strategic direction and operational oversight for the Enterprise Systems Support (ESS) organization supporting NASAs Network and Telecommunications Services (NaTS) environment. This position leads a team of systems administrators tool administrators and engineers responsible for the deployment operation maintenance and continuous improvement of enterprise monitoring management automation and operational support platforms.
The successful candidate will oversee the administration and optimization of critical enterprise tools and services including network monitoring performance management fault management configuration management automation reporting and operational analytics platforms. This role serves as the bridge between Engineering Operations Cybersecurity and Customer stakeholders to ensure enterprise tools effectively support mission operations service assurance and operational decision-making.
The Enterprise Systems Support Manager is expected to drive operational excellence improve service visibility automate manual processes and develop strategic roadmaps that enhance the efficiency and effectiveness of the NASA enterprise network environment.

Key Responsibilities

Provide leadership and oversight for the Enterprise Systems Support organization responsible for enterprise monitoring management automation and reporting platforms.
Develop and execute strategic roadmaps for enterprise tools and operational support capabilities.
Manage the lifecycle of enterprise applications and systems including planning deployment upgrades maintenance optimization and retirement.
Ensure availability reliability security and performance of enterprise operational support platforms.
Lead a team of systems administrators tool administrators and support engineers responsible for day-to-day operations.
Establish operational priorities and allocate resources to support customer requirements and organizational objectives.
Partner with Engineering Operations Cybersecurity and Mission Operations teams to develop integrated monitoring and management solutions.
Drive automation initiatives that improve operational efficiency reduce manual effort and enhance service delivery.
Oversee platform integrations data collection strategies event correlation capabilities dashboard development and reporting solutions.
Manage vendor relationships software licensing maintenance agreements and technology refresh activities.
Develop and maintain system architecture documentation standard operating procedures knowledge management artifacts and operational runbooks.
Establish performance metrics and KPIs to measure platform effectiveness and operational value.
Lead root cause analysis efforts related to tool outages data integrity issues and operational support platform incidents.
Ensure compliance with security policies audit requirements and government regulations.
Support project planning budgeting forecasting and workforce development initiatives.

Basic Qualifications

Bachelors degree in Information Technology Computer Science Engineering Information Systems or a related discipline with 10 years of relevant experience.
Equivalent combinations of education and experience will be considered.
Minimum 5 years of leadership experience managing technical teams supporting enterprise applications systems administration or network management tools.
Experience managing enterprise-scale monitoring management and operational support systems.
Strong understanding of systems administration enterprise application support and IT operations.
Experience managing budgets staffing priorities and operational performance metrics.
Demonstrated ability to lead geographically dispersed teams in a mission-critical environment.
Excellent written and verbal communication skills with the ability to brief customers senior leadership and technical teams.
Strong organizational analytical and problem-solving skills.
Proven ability to manage multiple priorities and drive complex initiatives to completion.
Experience developing operational processes procedures and service improvement initiatives.

Preferred Qualifications

Experience supporting large-scale enterprise network and telecommunications environments.
Direct experience administering and managing enterprise operational tools such as:
Spectrum Network Management
Splunk Enterprise
BMC TSNA (TrueSight Network Automation)
Cisco DNA Center (DNAC)
AppNeta
NetBrain
VitalQIP
Sunbird DCIM
IBM AIOps / Watson-based operational platforms
ServiceNow or similar ITSM platforms
Experience with infrastructure monitoring fault management performance management event correlation and operational analytics.
Familiarity with network operations telecommunications services data center operations and enterprise infrastructure management.
Experience supporting automation platforms such as:
Ansible
Terraform
PowerShell
Python
REST APIs and system integrations
Knowledge of cloud-based management platforms and hybrid infrastructure environments.
Experience supporting cybersecurity compliance requirements vulnerability remediation STIG implementation and access control management.
Familiarity with ITIL Service Management practices.
Experience supporting NASA federal government aerospace or mission-critical operational environments.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.