Enterprise Systems Administrator

At the Monterey Bay Aquarium we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices working together increases our capacity to serve our visitors and fulfill our mission.âWe welcome people from all backgrounds into our team and strongly encourage people of color LGBTQ individuals veterans and people with disabilities to apply.

Priority deadline for applications is October 9 2026 at 8am PDT. Due to the volume of incoming applications the role may be closed earlier than October 9 2026 at 8am PDT.

Job Summary:

Under general supervision perform hands-on administration configuration security maintenance and lifecycle support for organization-wide enterprise systems and cloud services. This position provides dedicated systems administration across all enterprise platforms. Administer Microsoft 365 A5 as the foundational platform for identity access endpoint management messaging collaboration communications licensing security and integrations. Ensure services are reliable secure documented and operated according to established standards change control audit requirements and service levels; perform other duties as required.

Core Activities:

• Administer and maintain enterprise servers storage virtualization cloud infrastructure directory services certificates and related platforms using established standards and procedures.
• Configure secure and support Microsoft 365 A5 including Entra Intune Exchange MFA/passwordless authentication SSO SharePoint Teams VoIP licensing integrations user lifecycle access and rights management.
• Troubleshoot and resolve systems availability performance authentication configuration integration and security issues; document findings and escalate high-risk or unusually complex conditions.
• Implement approved system builds upgrades migrations integrations and configuration changes; complete testing change records rollback steps and production validation.
• Apply and verify patching hardening encryption privileged-access least-privilege and configuration-baseline controls across systems and endpoints in coordination with IT Security.
• Monitor backup restore and recovery processes; perform approved restores and recovery tests and maintain evidence supporting business continuity and disaster recovery.
• Automate administration deployment monitoring alerting dashboards and reporting to improve reliability and consistency.
• Maintain architecture diagrams inventories configuration records standards procedures runbooks support documentation and knowledge articles.
• Perform account device mailbox access and group lifecycle tasks for onboarding transfers offboarding decommissioning and secure disposal.
• Gather approved requirements resolve issues and support integrations in collaboration with business/system owners technical staff.
• Research platform updates and options; prepare recommendations for review addressing security risk dependencies supportability cost and impact.
• Respond to escalated requests and after-hours emergencies through restoration and documentation; support continuous operation of critical services.
• Provide technical evidence for audits assessments and remediation activities; share system knowledge and procedures with technical colleagues.

Preferred Knowledge Skills & Abilities (KSAs):

• Two-year or four-year college degree or equivalent combination of education certification training and experience
• 4 years of hands-on enterprise systems administration or closely related experience supporting production environments
• Proven hands-on experience administering Microsoft 365 in an enterprise environment including Entra Intune Exchange MFA/passwordless authentication SSO SharePoint Teams VoIP licensing integrations user/access lifecycle and rights management
• Working knowledge of servers storage virtualization cloud infrastructure backup/recovery monitoring certificates and enterprise platform operations
• Working knowledge of identity and access management privileged access least privilege authentication authorization and directory-service concepts
• Experience with endpoint enrollment compliance configuration application deployment encryption inventory and device lifecycle processes
• Experience implementing approved system builds upgrades migrations integrations patching and production changes
• Experience with backup monitoring restores recovery testing recovery objectives business continuity and evidence retention
• Ability to use scripting and automation to improve routine administration deployment monitoring and reporting
• Knowledge of security hardening configuration baselines vulnerability remediation change control and audit support
• Working knowledge of networking concepts relevant to systems administration including name resolution addressing routing secure communications and service connectivity
• Strong troubleshooting skills across integrated enterprise services and ability to identify when escalation is required
• Ability to translate documented business and technical requirements into secure reliable and supportable system configurations
• Ability to work independently with general direction follow established standards and seek guidance for high-risk or unusually complex decisions
• Ability to prioritize assigned work meet service expectations and complete tasks accurately
• Strong written and verbal communication skills including the ability to explain technical issues to technical and nontechnical audiences
• Strong documentation organization and attention-to-detail skills
• Collaborative service orientation and ability to work effectively with business/system owners technical peers vendors and auditors
• Ability to protect confidential information and maintain appropriate security privacy and access controls
• Ability to work within and maintain Monterey Bay Aquariums Core Values

Physical Requirements to Perform Essential Job Functions:

• Typical office equipment
• Constant sitting standing walking bending
• Occasional unassisted lifting up to 50 lbs.
• Typical office environment main aquarium occasional offsite events

Annual Compensation Range:
$70304 - $84000 USD annually. Starting rate will vary based on previous experience and relevant skills/knowledge set.

Required Experience:

Unclear Seniority