Enterprise Solutions Specialist (RealPage Help Desk Support) Bryten

At Bryten were more than a property management companywere a team dedicated to creating exceptional experiences for our residents clients and team members. We are seeking a knowledgeable solutions-oriented and collaborative Enterprise Solutions Specialist (RealPage Help Desk Support Specialist) to support the technology platforms that power our operations and help drive efficiency consistency and success across our portfolio.

What Youll Be Doing

As our Enterprise Solutions Specialist youll serve as a subject matter expert for property management technology platforms providing system support troubleshooting training and process improvement across the organization. Key responsibilities include:

• Serving as a primary resource for property management software support troubleshooting and user assistance across the organization
• Primarily will be supporting RealPage/OneSite property management systems
• Providing day-to-day support for end users through the help desk and resolving software-related issues in a timely and professional manner
• Configuring implementing and supporting new property management system (PMS) setups from initial setup through go-live
• Acting as a liaison between Bryten teams and software vendors to coordinate issue resolution system enhancements and platform updates
• Assisting team members with training system navigation best practices and operational support across multiple software platforms
• Collaborating with operational accounting and corporate teams to identify process improvements and optimize system functionality
• Troubleshooting software integrations and supporting the interaction between multiple business applications within the property management technology ecosystem
• Maintaining and supporting operational and financial reporting while assisting leadership with report development and enhancements
• Documenting system processes workflows support procedures and training materials to ensure consistency and efficiency
• Supporting software implementations acquisitions dispositions data conversions and special technology projects as assigned
• Performing other duties as assigned

Who You Are

Were looking for someone who combines strong technical knowledge excellent communication skills and a passion for helping others succeed through technology. The ideal candidate will have:

Bachelors degree in Information Systems Business Administration Technology or a related field preferred
Two or more years of experience supporting software applications within the multifamily housing or property management industry required
Extensive knowledge of RealPage/OneSite is required including system administration configuration troubleshooting reporting and operational workflows
Strong working knowledge of other multifamily technology platforms including Yardi Voyager ResMan and related property management applications
Understanding of property management operations resident accounting and basic accounting principles with the ability to interpret resident ledgers and communicate effectively with accounting and operations teams
Experience supporting software implementations property onboarding system conversions and technology rollouts preferred
Knowledge of software integrations and how applications interact within a multifamily technology ecosystem
Working knowledge of SQL concepts database structures reporting tools and data analysis preferred
Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently
Excellent verbal written presentation and facilitation skills with the ability to explain technical concepts to non-technical audiences
Experience creating presenting and explaining reports to leadership clients owners asset directors and onsite teams
Intermediate proficiency with Microsoft 365 applications including Teams Outlook Excel Word and PowerPoint
Strong organizational skills with the ability to manage multiple priorities and projects simultaneously
Ability to work independently while collaborating effectively across departments and teams

Why Youll Love Working With Us

We believe in taking care of our team just as much as our residents. Heres a snapshot of the perks and benefits that keep our team inspired:

Comprehensive Medical Plans with flexible coverage options for you and your family
Dental & Vision Insurance options to support your overall well-being
Health Savings Account (HSA) with employer contributions
401(k) with Company Match to support your financial wellness
Life & Disability Insurance options to help protect you and your loved ones
Vacation Time that starts accruing on Day 1!
Paid Holidays Floating Holidays to support work-life balance
Wellness Programs to support your mind and body
Professional Development & Education Opportunities to support your professional growth
And yes even more supplemental benefits to keep you covered!

Were Committed to You

Bryten is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

If you need reasonable accommodations during the application or interview process please contact

Disclaimer: Work location schedule travel requirements and job responsibilities are not permanent and may be modified or reassigned at any time based on business needs operational requirements or client requests.