Enterprise Security Operations Center (ESOC) Shift Supervisor

Company Overview:

Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Enterprise Security Operations Center (ESOC) Shift Supervisor. The Enterprise Security Operations Center (ESOC) Shift Supervisor serves as the primary escalation point for security incidents and is responsible for coordinating response efforts with field operations account management and corporate security leadership. This role leads a small team of ESOC operators (the ESOC Shift Team) during assigned shifts ensuring the effective execution of all operational responsibilities.

Under the Supervisors leadership the ESOC maintains continuous monitoring detection incident coordination communication and response to emergencies as well as general requests for assistance. The ESOC Shift Supervisor is also accountable for teams activities maintaining operational efficiency enforcing adherence to established procedures and ensuring a high standard of service quality across all ESOC functions.

Site Location: Atlanta Ga 30328

Employment Type: Full Time

Starting Base Pay Rate: $23.50 / hour

RESPONSIBILITIES:

• Manage day-to-day ESOC operations during assigned shifts in a 24/7 environment ensuring continuous coverage operational efficiency and adherence to established procedures.
• Supervise mentor coach and support ESOC Operators including conducting shift briefings handoffs onboarding training and real-time guidance during investigations
• Monitor Operator performance productivity and procedural compliance while serving as a player coach and supporting operator duties as needed
• Maintain continuous monitoring of alarms CCTV communications fire/life safety systems and other enterprise security technologies; triage and investigate security or life-safety alerts.
• Validate prioritize escalate and coordinate response to incidents based on severity and impact serving as the primary escalation point for complex or high-severity events
• Ensure proper incident handling documentation post-incident reporting chronological event logging shift reports pass-down logs and related operational records
• Monitor answer route and document administrative calls emergency hotlines intercoms radio communications and other operational communications in a calm and professional manner
• Act as a communications hub and cross-department liaison providing tactical direction information routing and operational guidance to field security personnel and corporate stakeholders
• Support scheduling work order execution labor compliance clock-in/clock-out auditing uniform ordering compliance tracking certification entries and IT/service ticket routing
• Evaluate ESOC program performance and recommend productivity improvements cost-reduction opportunities physical security enhancements and updates to standing Post Orders

The ESOC Supervisor is responsible for executing high-level notification call trees and managing information flow during all emergency events:

• Critical Escalation Protocol: Manage and process all formal complaints and unusual or critical incident data without delay. Ensure comprehensive situational summaries are escalated directly to the Account Manager and Client Security Leadership
• Infrastructure Failure Response: Inform the Account Manager immediately of any missing compromised damaged or inoperative equipment alarm networks CCTV feeds communication channels or personal performance constraints affecting center operations
• Mass Emergency Notifications: Initiate and disseminate enterprise-wide crisis alerts and emergency notifications strictly pursuant to established emergency criteria and site Post Orders
• Emergency Telephony: Answer log and manage all events routed through regular and emergency phones or intercom networks; maintain concise calm and professional vocal direction to guide field staff and protect corporate assets under duress

QUALIFICATIONS:

• High school diploma or equivalent or five (5) years of verifiable work experience
• Minimum of two (2) years of leadership or supervisory experience preferably in a Security Operations Center or Law Enforcement Dispatch Center environment
• Minimum of two (2) years of security-related experience
• Intermediate proficiency with Microsoft Office applications
• Ability to handle both routine and crisis situations calmly and efficiently
• Excellent customer service communication and interpersonal skills
• Ability to communicate effectively with all levels of personnel and the public
• Ability to prepare reports logs and operational documentation
• Ability to read understand and apply operating procedures and instructions

PREFERRED QUALIFICATIONS:

• Experience working within KPI-driven operational environments
• Experience supervising a Security Operations Center environment
• Experience with enterprise security technologies and monitoring platforms
• Experience supporting large corporate security operations.

BENEFITS:

• Medical dental vision basic life AD&D and disability insurance
• Companys retirement plans
• Seven holidays annually paid at time and a half if worked
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID