Enterprise Operation Center Engineer-Mid
Job Location:
Washington DC, WA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Enterprise Operations Center Engineer - Mid supports SEC ISS contract operations by monitoring and managing enterprise IT systems within the Enterprise Operations Center (EOC). This role provides 24x7x365 operational support for production infrastructure and critical applications including alert response incident triage escalation and service restoration support. The engineermaintainsoperational visibility across infrastructure health performance and availability while ensuring incidents are accurately documented and communicated throughout their lifecycle. The position also supports SOP/runbook adherence and continuous improvement initiatives that enhance EOC operational stability and service maturity.
PRIMARY RESPONSIBILITIES
Enterprise Monitoring and Operational Visibility
- Monitor enterprise IT systems production infrastructure and critical applications in a 24x7x365 EOC environment.
- Respond to alerts and operational events to support system availability performance and stability.
- Use monitoring dashboards and tools to track infrastructure health capacity and service conditions.
- Provide shift summaries and handoff reporting tomaintainoperational continuity.
Incident Triage Escalation and Service Restoration
- Perform incident triage using established impact urgency and priority practices.
- Execute escalation procedures and coordinate with resolver groups to restore service quickly.
- Support high-priority incident response activities including bridge coordination and stakeholder updates.
- Ensuretimelyaccurateincident lifecycle communications from detection through closure.
Operational Process Compliance and Documentation
- Follow established ITIL-aligned incident problem and change processes.
-MaintainSOPs runbooks and operational records for monitoring escalation and troubleshooting.
- Record actions outcomes and follow-up tasks in enterprise incident/ticket management systems.
-Assistwith operational documentation updates and process adherence across shifts.
Continuous Improvement and Cross-Team Coordination
-Identifyrecurring incident patterns and support root cause analysis with technical teams.
- Recommend monitoring alerting and process improvements to reduce repeat issues and improve response quality.
- Use software and hardware diagnostic tools to isolate and resolve complex operational issues.
- Coordinate with networking server and enterprise application teams to improve EOC effectiveness and operational stability.
REQUIRED QUALIFICATIONS
Citizenship/Work Authorization: Must have US Citizenship
Clearance: Ability to obtain andmaintainSEC Public Trust (or higher if).
Education: Bachelors degree in a relevant field (e.g. Information Technology Computer Science Engineering).Additional years of experience may be substituted in lieu of degree.
Experience:
- Minimum 5 years of experience in IT operations enterprise systemsmonitoring or enterprise operations center support.
- Must have experience as a team lead
- Hands-on experience with monitoring tools incident management systems and formal escalation procedures.
- Solid understanding of networking servers and enterprise applications with familiarity in ITIL processes.
- Proven ability to work in a 24/7 operations environment and coordinate across multiple technical teams.
Technical Skills:
- Enterprise monitoring and alerting platforms and operational dashboards
- Incident/ticket management systems
- ITIL-based incident problem and change management practices
- Networking server operations and enterprise application support
- Event triage escalation workflows and operational communications
- Software and hardware diagnostic troubleshooting tools
PREFERRED QUALIFICATIONS
- Experience supporting federal civilian agency IT operations under SLA-driven performance models.
- Hands-on experience with hybrid/cloud monitoring integrations across AWS and Azure environments.
- Experience with APM synthetic monitoring and log/telemetry analysis in enterprise operations.
-Demonstratedperformance coordinating major incident bridge calls and stakeholder communications.
- Experience contributing to operational maturity reviews dashboard/reporting improvements and runbook optimization.
- ITIL 4 Foundation
- ServiceNow Certified System Administrator (CSA)
- CompTIA Network or Security
WORK ENVIRONMENT / OTHER
Operational Support: May require participation in on-call or surge support activities depending on operational needs.
Location: On-site at SEC HQ Washington DC
Travel: As required per contract direction
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
