Enterprise Monitoring Analyst

The Enterprise Monitoring Analyst supports the Customer by providing on-site technical expertise to monitor review and manage Enterprise services. This includes ensuring the exchange of situational awareness information based on the correlation of alerts network incidents and maintenance ac vi es. Enterprise Analysts will monitor system alerts via configured dashboards filtered based on operational agreements and customer guidelines. The proactive nature of this position demands an experienced professional with operational experience in monitoring alerts and the performance of resources that support critical operations.

Work hours tobe assigned:
Panama (2 on 2 off 3 on 2 off 2 on 3 off) Shift work - 12 hour shifts (6pm - 6am)

Position Responsibilities:
Maintains system awareness collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC external agencies/customers and field units
Provides Situational Awareness support to the Customer to include updating reports passing down documentation and master station logs monitoring chat rooms and communicating ongoing impacts to service operations
Leverages Enterprise Management tools and analytics to correlate service impacts service availability service capability
Service Level Agreements (SLA) conformance and other service-related trends
Proactively monitors dashboards providing awareness of high priority alerts impacting Mission/Business/Enterprise critical services
Supports the Government with Situational Awareness local system events and correlates impacts to Enterprise Operations Squadron managed and monitored systems
Provides operational coordination for network Event and Incident Management functions
Prepares daily network availability briefings charts and reports for the Customer to provide to Government leadership
Supports the Government by performing daily ad hoc tasking from the Customer
Generates Situational Awareness notification via various messaging systems for distribution to customers
Provides technical assistance when requested by the Customer in support of defined duties
Provides data collection and other support to the A er Ac on Report process
Integrates ITIL 4 best practices into existing documentation provides process improvement recommendations and assists in maintaining governance documentation
Demonstrates an understanding of LAN/WAN network services and Carrier Ethernet
Responsible for collection of incident information through customer conversa on and self-service support tools.
Conducts initial assessment triage research and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.
Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents as necessary to product line application or system support specialists.
Executes against established Service Level Agreements (SLA).
Alerts management to recurring problems and patterns of problems

Required Qualifications:
An Active TS/SCI Clearance with Polygraph
One (1) DoD 8140 IAT Level 1 (or higher certification) to start on Program (Network A CCNA-Security CND SSCP)
5 years experience maintaining IT infrastructure and services in the Ecosystem or equivalent
Working knowledge of ITIL 4 lexicon and framework
Excellent written and verbal communications skills
Excellent customer service skills
Proficient writing skills
Must be able to review technical documentation and summaries information for executive level review
Working knowledge of network operations and IT services

Desired Qualifications:

Proficient in word processing spreadsheets and desktop applications

Strong communication and interpersonal skills

Strong logic and analytical skills

Strong customer service skills and experience

Proven ability to multi-task and priori ze with an attention to detail in a fast-paced environment

Basic knowledge of ServiceNow Windows Desktops and other IT Service Management (ITSM) Systems

ITIL 4

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: