Enterprise Infrastructure Mgr (Enterprise Capacity & Performance Engineering)

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As an Enterprise Engineer Sr within PNCs Technology organization you will be based in Pittsburgh PA Cleveland OH Dallas TX Denver CO Birmingham AL and Phoenix AZ.

The manager of Capacity Management is responsible for establishing and executing PNCs enterprise-wide capacity performance and optimization strategy across infrastructure databases and application platforms.
This role requires a highly technical hands-on leader who can operate across Windows Linux database platforms and JVM-based applications with the ability to analyze system behavior identify performance risks and direct remediation efforts across engineering teams. The manager functions as both an enterprise strategist and technical authority ensuring infrastructure scalability performance stability and cost efficiency while guiding teams to resolve complex cross-stack performance issues.

Key Responsibilities
Drive end-to-end capacity planning and performance engineering across infrastructure and application layers
Provide hands-on technical leadership and escalation support across OS database and application stacks
Identify capacity risks performance bottlenecks and system saturation trends ensuring proactive mitigation
Drive cost optimization (FinOps) through right-sizing and efficient workload placement
Lead root cause analysis and prevention strategies for recurring incidents
Partner with Architecture SRE DevOps and Application teams to influence design and scalability decisions
Build and lead a high-performing team ensuring technical depth and execution excellence
Communicate risks insights and recommendations to executive leadership

Deep Technical Scope (Hands-On Expectations)
Act as a cross-stack technical authority capable of analyzing and correlating performance issues across:
oOperating Systems (Windows Linux Unix): CPU utilization vs saturation memory pressure paging/swapping NUMA alignment disk I/O bottlenecks
oDatabase Platforms: Oracle (AWR wait events tuning) SQL/SQL Server (queries indexing locking) MongoDB (working set sharding query efficiency)
oJVM-Based Applications: heap utilization GC tuning (G1GC CMS) memory leaks object churn thread contention
Perform deep-dive performance triage across infrastructure OS JVM database application layers
Identify issues such as resource contention inefficient queries and JVM misconfiguration
Serve as a central escalation authority determining root cause domain and routing to appropriate teams
Provide clear actionable technical direction for remediation without requiring direct execution

Qualifications
Experience across infrastructure capacity management performance engineering or SRE with 3 years management experience
Proven capability as a hands-on technical leader across multiple stacks
Deep expertise in:
oWindows and Linux operating systems
oDatabase platforms (Oracle SQL Server/SQL MongoDB etc)
oJVM performance analysis and tuning
oDistributed and large-scale systems
Strong experience with:
oCloud (AWS Azure GCP) containers virtualization
oObservability platforms (vROPs Turbonomic Dynatrace Prometheus etc.)
Familiarity with ITIL SRE and DevOps frameworks
Proven leadership stakeholder management and executive communication skills

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.
• Contributes to infrastructure planning development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.
• Contributes to stable and secure environment incident management product health/patching and the asset management lifecycle. May communicate with vendors suppliers and executive management to ensure availability of infrastructure technologies and support.
• Implements best practices for technology architecture and management.
• Directs motivates develops and oversees the performance of the management team and key staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Information Security IT Architecture Network Administration Network Support Software Testing System Administration

Hardware Infrastructure Information Security Technologies IT Architecture IT Environment IT Industry: Trends & Directions IT Service Management (ITSM) IT Standards Procedures & Policies IT Systems Management System and Technology Integration

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree PhD or certifications is desirable. Industry experience is typically 8 years. At least 5 years of prior management experience is typically lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $100100.00 $204490.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 06/25/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.