Enterprise Community Lead

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

The Enterprise Community Lead is the owner of Anthropics enterprise community function: the set of programs that organize the practitioners inside our most important accounts activate them as internal advocates and connect them into educational peer communities. Youll define this motion for Anthropic the portfolio of programs the operating model the cross-functional system the metrics that tie it to the business with the goal of driving production adoption and usage.

Youll join the Community team within Anthropics Enterprise Marketing organization and own the enterprise community function end to end: strategy program design member experience operations cross-functional coordination and measurement. The team operates as a hub-and-spoke model with regional and functional leads; youll be the functional owner of the enterprise community motion sitting at the intersection of Sales Customer Success GTM and Product.

• Own the enterprise community strategy: the thesis the portfolio of programs the maturity model and the roadmap from zero to global scale
• Bring the playbook from companies that have done this well and adapt it to Anthropics product portfolio customer base and GTM motion
• Stand up and scale Claude Champions: identify and recruit power users inside strategic accounts design recognition give/gets build vertical cohorts and operationalize structured Champion-led outputs that measurably drive adoption of Claude Code Cowork and future products
• Partner closely with AEs and CSMs to build the operating models for champion sourcing train-the-trainer motions and account-plan integration.
• Run the day-to-day engine for the programs you build: member lifecycle programming rhythm platform and chapter structure and the feedback loops that route learnings requests and references back to Product Marketing and Sales
• Define the measurement framework and reporting that ties community activity to business outcomes: seat activation usage growth expansion retention reference and advocacy supply
• Evaluate propose and launch new plays beyond Champions as the function matures: vertical cohorts including in regulated verticals customer-led groups practitioner recognition internal community-of-practice enablement at customer orgs

• Have built and scaled customer community champions or advocacy programs at enterprise SaaS or developer tools companies and can point to the business outcomes they drove
• Have defined the motion not just executed someone elses playbook: youve taken a company from zero on practitioner community and built the strategy the operating model and the team
• Bring strong earned opinions about what makes these programs work including the give/get structures that keep champions engaged long term
• Understand how enterprise GTM works and are comfortable operating across Sales Customer Success Product and Marketing
• Have run cross-functional programs where you dont own most of the inputs and still make them feel cohesive
• Are equally comfortable in a spreadsheet a strategy review and a DM conversation with a Champion that makes them feel seen
• Can build trust with technical practitioners write clearly and hold a room with both a Staff engineer and executives
• Are energized by ambiguity and building from scratch

• Built or led a recognized champions or advocacy program at companies known for the model
• Experience with bottoms-up product-led or community-led growth motions inside an enterprise sales org ideally including the transition from PLG to enterprise
• Background in community customer marketing customer advocacy customer education customer enablement or developer relations with the operational depth to go beyond content production
• Experience with developer tools AI products or both
• Experience standing up a function not just a program from zero in a high-ambiguity high-growth environment
• Familiarity with the tooling that makes these programs run: Slack community platforms advocacy platforms CRM workflows and the operational glue between them

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policy for using AI in our application process.