Enterprise Architect – Insurance Smart Apps

Job Description:

DXC Technology is a trusted global technology services partner that helps the worlds leading enterprises and public sector organizations modernize optimize and innovate. By combining deep industry expertise with AI-powered solutions cloud technologies and managed services we help our clients accelerate business outcomes and navigate continuous change.

Within DXCInsurance Software & Business Process Services (ISB)empowers insurers worldwide to modernize and operate their core business with confidence. As a global leader in insurance technology we deliver market-leading software and AI-driven solutions across policy administration claims billing digital engagement and analytics for Life & Annuity Property & Casualty and Specialty insurance markets.

When you join our team youll help shape the platforms that power some of the worlds largest insurerstransforming the policy underwriting and claims experiences relied upon by millions of customers every day.

The Opportunity

We are seeking an experiencedSmart Apps Architect Leaderto define and lead the architecture strategy for Assure Smart Apps across the ServiceNow ecosystem and the broader DXC Assure Platform.

This is a highly visible architecture leadership role responsible for designing scalable secure and reusable solutions across a modern insurance technology landscape. You will partner with product leaders engineering teams delivery organizations and executive stakeholders to shape platform strategy and deliver innovative solutions that support the future of insurance operations.

The ideal candidate is a pragmatic technology leader who combines enterprise architecture expertise with hands-on experience in ServiceNow SaaS platforms cloud-native architectures API ecosystems and AI-enabled solutions.

What Youll Do

Architecture Leadership

• Own the end-to-end architecture strategy for Assure Smart Apps and related insurance platform capabilities.
• Define target-state architectures across user experience workflow automation orchestration integrations and core insurance systems.
• Establish architectural standards that enable scalability security resilience observability and long-term maintainability.
• Drive modernization initiatives while ensuring platform stability upgradeability and operational excellence.
• Partner with architecture and engineering leadership to align technology investments with business objectives.

Platform & Solution Design

• Develop reusable architecture patterns reference architectures and integration frameworks.
• Champion API-first event-driven and configuration-over-customization approaches.
• Define clear architectural boundaries across ServiceNow Assure Platform services orchestration layers and enterprise applications.
• Enable modular loosely coupled solutions that reduce complexity and eliminate duplication of business logic.
• Ensure solutions support enterprise-scale deployment across multiple insurance clients and environments.

Technical Leadership & Governance

• Translate business and product requirements into scalable technical architectures.
• Guide engineering teams on workflows APIs integrations data models security and user experience design.
• Lead architecture reviews technical governance forums and key technology decisions.
• Identify architectural risks technical debt and opportunities for continuous improvement.
• Establish engineering best practices across development testing deployment and operations.

Integration Security & Data Architecture

• Define secure integration patterns across policy administration billing claims customer and document management platforms.
• Architect solutions using modern integration approaches including APIs microservices and event-driven patterns.
• Ensure compliance with security privacy regulatory and audit requirements.
• Design solutions for high availability fault tolerance performance and operational visibility.
• Promote strong data governance and synchronization strategies across enterprise platforms.

Innovation & Transformation

• Evaluate and incorporate AI automation analytics and intelligent workflow capabilities where they deliver measurable business value.
• Assess emerging technologies and drive adoption through governed architecture standards.
• Collaborate with Product Engineering Operations and business stakeholders to accelerate digital transformation.
• Help shape the future evolution of DXCs insurance technology platforms.

Mentorship & Influence

• Mentor architects engineers and technical leaders.
• Promote architecture excellence platform thinking and engineering discipline.
• Build alignment across distributed teams and cross-functional stakeholders.
• Influence technical strategy at both project and enterprise levels.

What Youll Bring

Required Experience

• 10 years of experience in software engineering solution architecture or enterprise architecture.
• Proven experience designing and governing enterprise-scale SaaS and platform-based solutions.
• Strong expertise in cloud-native API-first and event-driven architectures.
• Demonstrated ability to lead architecture initiatives across multiple teams and stakeholders.
• Experience communicating complex technical concepts to both technical and executive audiences.

ServiceNow Expertise

Deep hands-on experience with:

• Scoped Applications
• Flow Designer
• Integration Hub
• UI Builder
• CMDB
• Service Catalog
• Automated Test Framework (ATF)

Additional experience with:

• ServiceNow governance and operating models
• Multi-instance environments
• Upgrade and release management
• Source control strategies
• DevSecOps practices
• Enterprise ServiceNow implementations

Technical Expertise

• SaaS and multi-tenant platform architecture
• Microservices and distributed systems
• REST and GraphQL APIs
• Event-driven integration and orchestration
• Enterprise integration patterns
• Data governance and synchronization strategies
• Observability resiliency and performance engineering
• CI/CD pipelines and modern DevOps practices
• Cloud architecture principles

Insurance Domain Experience

Experience with insurance technology ecosystems including:

• Policy administration platforms
• Claims management systems
• Billing platforms
• Customer engagement solutions
• Document management systems
• Insurance data platforms
• Modern insurance administration platforms

Experience with insurance core platforms such as Guidewire Duck Creek Sapiens Majesco or similar solutions is highly desirable.

Leadership Skills

• Strong stakeholder management and communication skills.
• Ability to influence engineering product operations and executive leadership teams.
• Experience participating in or leading Architecture Review Boards (ARB) and governance forums.
• Ability to balance strategic architecture vision with practical delivery execution.

Preferred Qualifications

• Bachelors or Masters degree in Computer Science Engineering or related discipline (or equivalent experience).
• ServiceNow Certified Technical Architect (CTA) strongly preferred.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Additional ServiceNow certifications (ITSM ITOM App Engine etc.) are a plus.

Why Join DXC

At DXC you will have the opportunity to solve complex business challenges at global scale while shaping the future of insurance technology. You will collaborate with experienced architects engineers and industry experts to build innovative solutions leveraging cloud automation AI and modern platform capabilities.

Join us and help transform the technology that enables insurers to serve millions of customers worldwide.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States Guam or Puerto Rico

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