Enterprise Applications Project Manager

General Summary of Position:

Under the general guidance of the Executive Director of Enterprise Applications the Enterprise Applications Project Manager leads assigned medium to large complex IT and enterprise application projects in support of university goals and governance-approved priorities. This position provides project structure planning coordination communication risk management vendor coordination stakeholder engagement change readiness support and implementation oversight for assigned initiatives.

Projects may include new system implementations application enhancements workflow improvements system integrations data migrations vendor-led initiatives reporting projects process modernization efforts platform upgrades feature releases and post-implementation stabilization activities.

The IT Project Manager supports the Enterprise Applications function by working closely with business owners project sponsors technical teams vendors consultants UMass UITS resources campus stakeholders and governance groups to ensure projects are well planned clearly communicated effectively managed and successfully transitioned to operations.

The IT Enterprise Applications team supports a broad portfolio of enterprise technology solutions that enable UMass Lowells academic administrative student service and operational functions. This portfolio includes CRM platforms such as Salesforce enterprise service management platforms such as ServiceNow DocuSign Boomi ETL and integration services Softdocs Etrieve enterprise document management and workflow solutions reporting tools and other enterprise applications used across the university.

The team also coordinates with UMass UITS and other UMass partners on shared enterprise systems cloud-hosted platforms integrations vendor-supported applications and systemwide technology initiatives.

Minimum Qualifications (Required):

• A Bachelors degree and 5 years of experience or an Associates degree combined with a PMP certification credential with 10 years of progressively responsible experience managing complex IT projects including project planning scheduling tracking budgeting risk management issue resolution stakeholder communication and project reporting.
• Experience leading or supporting a migration from a legacy document management or enterprise content management system to a modern cloud-based platform.
• Strong communication facilitation documentation analytical and interpersonal skills with the ability to create structure manage ambiguity build trust drive accountability and deliver results in a complex higher education IT environment.
• Demonstrated experience leading medium to large IT or enterprise application projects in a higher education environment from planning through implementation go-live and post-go-live stabilization.
• Demonstrated successful completion of at least one enterprise document management enterprise content management document imaging records management workflow automation or similar platform implementation.
• Experience managing a complex implementation that included legacy system replacement data or document migration vendor coordination user acceptance testing training readiness go-live planning and operational transition.
• Experience re-baselining or recovering delayed at-risk or complex projects by establishing revised scope milestones governance communications risks and delivery plans.
• Experience managing cross-functional project teams involving business process owners technical staff vendors consultants executive sponsors governance groups and end users.
• Strong proficiency with standard project management methodologies and frameworks including Agile Scrum Waterfall hybrid approaches or PMI-based practices.
• Working knowledge of organizational change management practices including stakeholder readiness communication planning training coordination adoption support and transition planning.
• Experience supporting or managing enterprise applications from an IT perspective including vendor coordination configuration support access/security coordination testing release planning issue resolution and operational documentation.

Preferred Qualifications:

• Bachelors Degree in an IT related discipline strongly preferred
• Hands-on Experience with Softdocs Etrieve Perceptive Content/ImageNow OnBase DocuWare or similar enterprise document management document imaging records management or workflow automation platforms.
• Higher education IT project management experience
• Experience managing complex high-visibility IT projects across multiple campuses departments business units or governance groups.
• Experience with enterprise applications commonly used in higher education such as Salesforce ServiceNow DocuSign Softdocs Etrieve Boomi PeopleSoft reporting tools or similar platforms.
• Experience coordinating projects involving student services registrar admissions financial aid HR academic affairs administrative operations or other university business areas.
• Experience recovering delayed complex or at-risk projects through re-baselining revised governance stakeholder alignment structured communication risk management and delivery planning.
• Experience working with cloud-hosted vendor platforms vendor-managed systems system upgrades feature releases production support and post-go-live stabilization.
• PMI-ACP Scrum Agile Prosci/change management ITIL ITSM or similar certification preferred.
• Experience using project management and collaboration tools such as Smartsheet Microsoft Project Jira Azure DevOps Confluence Lucidchart Microsoft Teams or similar tools.
• Strong process improvement mindset with the ability to identify inefficiencies improve workflows support scalable operational change and strengthen project delivery practices.

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

This position is full-time benefited and in the SEIU professional union in gradeP19. Anticipated salary based on qualifications within P18 range. Minimum: $77885 with midpoint of $101251.

Initial review of applications will begin immediately and continue until the position is filled. However the position may close when an adequate number of qualified applications is received.

Please include a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.