Enterprise Applications Analyst

Enterprise Applications Analyst Boston Corporate Office - Boston MAJob Summary: The IT Enterprise Applications Analyst supports the administration optimization integration and ongoing support of enterprise applications and related business systems. This role maintains application performance resolves issues supports implementations and upgrades manages user access and partners with stakeholders to deliver reliable solutions that improve operational Received: This role reports to the Director of Enterprise Applications within the IT Service Status: ExemptLocation: Corporate Office (Boston) or neighboring states. RemoteEssential Job Accountabilities:Applications Administration & SupportProvide day-to-day administration and support for assigned enterprise applications and related business troubleshoot and resolve application issues user requests system notifications and production support needs; escalate as maintain test and support Filldoc templates letters forms leases data mappings merge fields and document-generation business requirements document requested changes and support configuration updates testing and routine enhancements under with internal IT teams business users and vendors to support issue resolution and application incidents service requests and changes in the IT service management & ComplianceAssist with application security and access administration for assigned enterprise user access requests role changes permissions and application security updates using approved prepare access review materials audit responses and compliance-related access issues and security concerns and escalate as established IT governance security records and compliance and maintain application documentation knowledge articles support guides and troubleshooting application configurations workflows support processes known issues and routine Filldoc documentation including template changes support procedures and common troubleshooting with end-user training materials job aids and communications for application updates and process Implementation & UpgradesSupport system implementations upgrades patches releases and application enhancements as and document test scripts for application changes upgrades and new with validating system functionality business processes user access integrations and document output before production established change management testing quality assurance and approval assigned tasks with vendors project teams IT teams and business Filldoc release activities including template updates validation user questions and post-release issue EngagementWork with business users to document application support needs requests and follow-up with IT teams vendors and business users to support assigned application tasks and issue assigned Filldoc tickets template updates and document-generation ticket status questions and updates to appropriate in project meetings release activities and improvement discussions as :Excellent written and verbal communication skillsStrong organizational and analytical skillsAbility to provide efficient timely reliable and courteous customer serviceStrong project management and interpersonal skillsAbility to define goals plan strategically implement a plan of action reflect on outcomes and adaptGoal-oriented and able to prioritize and manage multiple tasks and projectsAbility to comprehend analyze and interpret documentsEducation and Experience:Bachelors degree in Information Systems Computer Science Business Accounting or a related field; equivalent experience may be considered.35 years of experience supporting enterprise applications business systems or document-generation troubleshooting application issues template defects data merge issues and end-user support participating in software implementations upgrades enhancement projects or template release documenting requirements testing changes and validating production-ready system or document : $90000 - $100000 annual salaryActual compensation is influenced by a variety of factors including but not limited to skills experience qualifications and geographic location.