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Enterprise Account Manager
Job Location:
Job Location:
Austin, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
6 June 2026 (30+ days ago)
Posted:
Application Deadline:
16 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At Deliverect our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus
Meet the Growth team at Deliverecta squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach reaching out to our customers to provide the help and support they need. Think of us as your growth partners dedicated to ensuring that every business maximises the potential of our platforms features and functionality.
Understanding that each of our customers has distinct needs goals and ambitions we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; were here to build long-term relationships. See us collaborating with our customers uncovering growth opportunities and co-creating innovative strategies that set the stage for their success.
At Deliverect we dont just talk about growthwe embody it. Our Growth team is the dynamic force behind businesses flourishing in todays ever-evolving landscape proving that success is not just a destination but a journey we navigate together.
Your Impact
As an Enterprise Account Manager you will play a critical role in fostering long-term relationships with Deliverects largest and most strategic customers in the US and Canada. You will be responsible for driving growth ensuring customer satisfaction and identifying opportunities for expansion. Your mission is to ensure our enterprise partners maximize the value of Deliverects solutions while positioning yourself as a trusted advisor and strategic partner.
Important Information
- Fluency in English is required with strong written and verbal communication skills being essential.
- Spanish language skills would be considered a strong asset.
- This is a full-time hybrid role with a flexible work schedule offering 1 week per month in the Toronto Office
- The expected annual OTE for the role is between $140000 CAD and $190000 CAD plus applicable performance based bonuses.
- This position is for an existing vacancy.
A Typical Day:
- Growth and Retention Ownership: Drive net revenue retention (NRR) by proactively identifying expansion opportunities reducing churn and ensuring continued value realisation.
- Customer Relationship Management: Serve as the primary point of contact for enterprise customers building and maintaining strong relationships from the operational level to C-suite executives.
- Quota Accountability: Consistently meet or exceed sales targets by identifying opportunities within existing accounts and strategically positioning Deliverects offerings.
- Product Adoption and Advocacy: Ensure customers are leveraging Deliverects full suite of features to optimise their digital ordering strategies. Provide training best practices and recommendations to drive adoption.
- Data-Driven Insights: Analyse customer usage data to identify trends risks and opportunities. Use these insights to inform strategic conversations and improve customer engagement.
- Cross-Functional Collaboration: Work closely with Customer Success Sales Product Marketing and Support teams to advocate for customer needs and drive mutual success.
- Problem-Solving: Address customer challenges with urgency and creativity ensuring their satisfaction and continued loyalty.
Your Expertise:
- 3 years of experience in Account Management Customer Success or a related role within SaaS or restaurant technology.
- Proven ability to manage complex client relationships with a track record of driving growth and retention in a fast-paced environment.
- Strong relationship-building skills with the ability to engage stakeholders at all levels from day-to-day users to C-suite executives.
- An understanding of the order management restaurant technology or food delivery industries including familiarity with POS systems APIs and third-party delivery services.
- Data-driven mindset with experience using customer insights and analytics tools to inform strategy.
- Exceptional written and verbal communication skills with the ability to articulate complex ideas in a clear and persuasive manner.
- Strong business acumen and a customer-first mentality with a passion for helping businesses succeed.
- Ability to thrive in a fast-paced competitive environment demonstrate high motivation independence and teamwork and be committed to achieving common goals within the organisation.
Join Our Innovative Journey:
At Deliverect were not just building a platform; were redefining how restaurants and retailers connect with their customers globally. Were looking for agile ambitious and resourceful team members who are excited to tackle complex challenges take calculated risks and contribute to innovative solutions that shape the future of commerce.
What Youll Gain by Joining Us:
Invest in Your Growth-We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges-Contribute to tackling some of the most significant challenges in the global tech industry directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isnt just a buzzword our weekly releases and new features ensure youre always working on cutting-edge solutions.
Collaborate with a Global Team-Be part of a diverse international team that values transparency visibility and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market ensuring youre supported with what matters mostright where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.
If you require any accommodations or support during the recruitment process due to a disability please do not hesitate to contact us at emailprotected.
Ready to shape the future of commerce with us Explore our opportunities and apply today!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
Deliverect connects delivery apps and POS systems for restaurants to streamline order management. From online ordering to fulfillment solutions—We enable digital growth
